Account Manager
Duncan Solutions
- California, Maryland, United States
- California, Maryland, United States
Über
Work Location This is a remote position with eligibility in the following states: AZ, CA, CO, CT, DE, FL, GA, IL, IN, IA, KS, LA, MD, MA, MI, MO, MN, NJ, NY, NC, OH, PA, SC, TN, TX, VA, WA, WI, WV, VT, D.C. Candidates must reside in one of the following locations for consideration.
Travel required up to 25%.
Please note: Duncan Solutions, LLC, does not provide visa sponsorship now or in the future. Candidates must be legally authorized to work in the United States without current or future sponsorship requirements.
Pay Transparency This role will offer $115,000 - $135,000 annually depending on experience, skills, and location.
Employees may also be eligible for performance‑based incentives and additional benefits as part of our total rewards package.
Position Summary The Account Manager is responsible for relationship management for strategic accounts, located in California, in the municipal parking sector. The Account Manager will serve as the primary point of contact for clients and be responsible for responding to customer inquiries, ensuring contract compliance, tracking deliverables, communicating system requirements to the IT department, and driving important initiatives. The Account Manager will be responsible for the successful delivery of day‑to‑day services, as well as special projects. Success in this role requires combining the ability to meet and exceed client expectations for delivery and performance with company objectives related to P&L, client retention, and growth.
What You’ll Do
Develop and maintain strong, long‑term relationships with clients.
Communicate to clients clearly, addressing business concerns, and resolving any conflicts that arise in a prompt and professional manner.
Ensure compliance with contract requirements, adherence to timelines, and carefully track and report on program performance.
Prepare and present business and account updates to the client and company management.
Train and educate users and stakeholders on systems and services.
Monitor subcontractor performance to ensure service levels are satisfactory and identify issues and coordinate actions to resolve them, when required.
Identify opportunities for account growth, including upselling and cross‑selling.
Raise business concerns and needs to the company’s executive and IT teams, when escalation is required.
Meet with elected officials, public sector parking professionals, colleagues, and other stakeholders to understand strategic priorities and develop outcome‑based solutions.
Stay updated on relevant state and local legislation and industry trends.
Perform other duties as assigned.
What You’ll Need to Succeed
Ability to engage effectively with elected officials and senior‑level managers within city governments.
Strong understanding of government contracting processes, including the ability to identify and comprehend local rules, timelines, and compliance requirements.
Ability to manage multi‑year contracts with local government agencies, addressing urgent issues and coordinating tasks to support long‑term initiatives.
Strong business acumen with experience driving upsell activities and P&L optimization, including leading successful contract negotiations.
Strong presentation creation and delivery skills.
Education / Experience / Skills
High school diploma or GED required.
7+ years of experience in account/relationship management, on‑street parking, curbside management or similar experience with governmental agencies required.
Willingness to travel up to 25%, to the state of CA, to meet with clients, prospective clients, and partners and attend industry events.
Must be available to work PST business hours.
Preferred
Bachelor’s degree in business administration, public policy, or related field.
High technical acumen, ability to interact with clients and IT teams about technical requirements.
Leadership roles or committee positions with industry organizations such as CMPA, IPMI or other regional associations.
Established network of relationships with municipal stakeholders, consultants, or industry partners.
Physical Demands and Working Conditions
Primarily a sedentary position requiring prolonged periods of sitting or standing at a workstation. Frequent use of a computer and keyboard; repetitive wrist/hand movements and fine motor skills for typing and mouse use.
Travel is required to engage with clients, prospective clients, attend industry events, and participate in internal meetings as needed.
What We Offer Duncan Solutions, LLC, offers a professional environment, stability, upward mobility, and a wide breadth of benefits. We offer our full‑time regular employees who meet eligibility criteria the following:
Healthcare & Dependent Flexible Spending Accounts (FSA)
Health Savings Account (HSA) with Employer Contribution
Company Paid Life and AD&D Insurance
Company Paid Short‑ & Long‑Term Disability
Employee Assistance Program (EAP)
401(k) with Employer Match (Traditional/Roth/Safe Harbor)
Paid Time Off
10 Company Holidays
PTO Accrual
Sick Time Accrual
Jury Duty
Military Leave
Bereavement
Other Voluntary Benefits
Life and AD&D Insurance for Employees/Spouse/Child(ren)
Critical Illness
Dependent Care Flexible Spending Account (DCFSA)
Duncan Solutions, LLC is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non‑merit characteristic.
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Sprachkenntnisse
- English
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