Overnight Lifestyle CoordinatorCircles North America • Waltham, Massachusetts, United States
Overnight Lifestyle Coordinator
Circles North America
- Waltham, Massachusetts, United States
- Waltham, Massachusetts, United States
Über
This is a 100% remote role that can be worked from any of the below locations: Arizona, Florida, Georgia, Kentucky, Massachusetts, Maryland, Minnesota, North Carolina, New Hampshire, New Jersey, New Mexico, Rhode Island, Texas, Utah, or Virginia.
Compensation for this role is $19 per hour and employees in this role are eligible for quarterly bonuses of up to $1,000.
Job Responsibilities
Delight members by handling incoming phone calls and/or completing research for members requesting personal services such as dining reservations and suggestions, flower orders, and gift baskets for special occasions, ticket inquiries, locating hard‑to‑find items, and product comparisons
Develop and enhance relationships with members
Increase member usage
Completely and accurately capture information and update client and proprietary systems appropriately
Promote meaningful relationships and brand loyalty through engaged and informed conversation with members via phone and email
Share feedback about member request trends and overall suggestions for improvement with supervisor
Consistently provide best in class customer service in a fast paced, structured environment
Responsible for meeting or exceeding various call center performance metrics
Requirements Knowledge and Experience
Must be able to demonstrate customer service skills
High school diploma required
Call center experience preferred (inbound)
Extensive use of computer with experience with Microsoft Office products
Excellent listening skills and telephone skills
Excellent professional communication and interfacing with customers and co‑workers
Ability to manage multiple tasks simultaneously
Personal Effectiveness
Ability to communicate and articulate self in a professional and business‑like manner (both oral and written skill sets demonstrated)
Able to work in a fast paced environment with demonstrated ability to prioritize multiple, competing tasks and demands
Demonstrates accuracy in written and verbal communication
Ability to provide timely updates on work effort and workload to direct leader
Reacts positively to direction and feedback
Actively listens to the needs of the client to help understand the root cause of the problem or request
Demonstrates high standards for quality work processes and results
Willingly adapts to changing workloads and helps others when they are busy
Identifies new ideas, solutions, or directions in dealing with daily situations
Fosters a climate that ensures quality and customer service standards
Creates and supports customer focused behavior
Follows departmental and support service customers' policies and directives
Maintains safe, secure and legal work environment
Develops personal growth opportunities
Seeks out self‑improvement
Notifies Program Coordinator of unplanned absences in a timely manner (in sufficient time to permit adequate coverage of the open shift) while also taking ownership of working with co‑workers to solve for unplanned and planned time off
Relating To Others
Treating others with respect, developing and maintaining successful relationships, building great teams and collaboration
Able to build relationship confidently through dialogue over the phone and through written communication with both members that you work with regularly and those that you are interacting with for the first time
Able to respond to difficult service requests and manage toward successful outcome
Demonstrates professionalism when providing peer feedback
Ideas and Information
Planning, innovation, creativity in problem solving and decision-making
Effective time management skills
Timely delivery of results to members while balancing multiple deadlines
Thinks quickly to provide real time resolution
Effectively manages difficult members yet recognizing the need to elevate when necessary
Ability to recognize problems and proactively resolve issues
Ability to work independently and sustain a high level of work effort
Makes use of job related knowledge to assist customers and drive customer experience
Applies best practices, tools and resources to find solutions to varying scenarios
Effectively uses knowledge of member profile and personality to enhance decision making and member experience
Benefits
Medical, dental, vision insurance starting the first day of the month after hire
Long term and short term disability insurance paid for by Circles
401k with match
Life insurance paid for by Circles
Up to 15 days of PTO per year
1 Floating Holiday per year
1 Community Service Day per year
Paid holidays
Access to discount programs
1 month sabbatical every 5 years
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Sprachkenntnisse
- English
Hinweis für Nutzer
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