Remote Appliance Representative
Frontdoor, Inc.
- New York, New York, United States
- New York, New York, United States
Über
Responsibilities Summary:
As the Appliance Representative, you will communicate with customers primarily through phone and email and use a variety of software tools to navigate accounts, research and review policies. You’ll advocate for all customer service issues. Ensures that customers and employees receive the best service possible by handling escalated calls, providing technical assistance, coverage assistance and monetary approval for situations where an associate has exceeded their authorization limit. Uses computerized system for tracking, information gathering, and/or troubleshooting.
Responsibilities:
Handles inbound phone calls regarding appliance replacement orders. Provides customer service for replacement orders, upgrades, and/or cash-in-lieu of a replacement.
Interprets customer contracts and determines appropriate replacement models for customers based on their current appliances.
Assists customers in finding a comparable replacement appliance from an approved list of preferred vendor suppliers.
Discusses product replacement and/or repair options with customers
Handles escalated customer service issues until resolution is achieved.
Qualifications Minimum Education, Licensure and Professional Certification requirements:
High school diploma or general education degree (GED) required
Minimum Experience required:
1-3 years of customer service experience and/or training required, or an equivalent combination of education and experience
Required Skills:
Must have internet access with minimum 4.6Mbps upload/download speeds
Bias for action, flexible problem solver who can multitask
Ability to adapt to a fast-paced environment
Conflict resolution skills
Computer skills in a Windows based environment (Microsoft Word, Excel, Outlook)
Attention to detail
Preferred Skills:
Solution and detail oriented
Leads conversations with positivity and control – leads members to identified outcome and controls the conversation in a positive fashion.
Other/State Specific This role pays between $16.63/hr to $18.00/hr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.
At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.
Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.
Learn more about benefits (https://frontdoor.jobs/benefits/) at Frontdoor.
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Job Locations US
ID 2025-3955
Category Customer Service/Support
Type Full Time
Company AHS American Home Shield Corp
#J-18808-Ljbffr
Sprachkenntnisse
- English
Hinweis für Nutzer
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