Technical ITS Field Technician (Jackson, MI)Wavetronix • Jackson, Mississippi, United States
Technical ITS Field Technician (Jackson, MI)
Wavetronix
- Jackson, Mississippi, United States
- Jackson, Mississippi, United States
Über
The position requires daily commuting to the Tripoint area (Indiana, Ohio, and Michigan meet near Angola, IN) with about 65% travel for the region. The company plans to establish a physical office in the area in the coming years to support a smooth transition.
Responsibilities
Master installation and configuration of Wavetronix core products
Demonstrate and troubleshoot Wavetronix products
Build positive relationships with customers
Be self-motivated and enjoy working on and with teams
Have clear written and verbal communication skills
Be intrinsically motivated and customer-focused
Work flexible shifts and adapt workflow to changing project schedules
Have previous field service experience in traffic signal/ITS cabinets
Provide technical training (typically up to 10 people) on products in the field or in the office
Deliver technical presentations
Review plans and design Wavetronix products into projects
Conduct technical site surveys
Provide service and customer support in the field and over the phone
Manage on-site installation and configuration of products
Diagnose errors or technical problems and determine solutions
Document processes and produce timely, detailed trip reports
Cooperate with the team and share information across the organization
Understand customer requirements and provide appropriate recommendations
Track current projects and support cases in CRM
Have a basic understanding of networking
Be excited about personal development and participate in development training
Travel as required within and between territories
Technical degree (EE, EET) or certifications in ITS/traffic industry preferred
Milestones 3 Month Milestones
Understand company core values, strategies, and initiatives
Demonstrate functional knowledge to troubleshoot, test, repair, and service Wavetronix equipment
Effectively use mobile tools and applications
Develop positive relationships with customers
Understand and effectively communicate technical procedures to customers
Understand customer requirements and make appropriate recommendations
Cooperate with Technical Services and share information across the organization
6 Month Milestones
Master installation and configuration of Wavetronix products
Demonstrate the ability to troubleshoot, test, repair, and service equipment
Demonstrate functional knowledge of non-core product line
12 Month Milestones
Install, configure, troubleshoot, and demonstrate all Wavetronix products
Learn intersection and controller cabinet basic operation
Perform at least 5 solo technical customer visits
About Wavetronix Wavetronix is a leader in radar in the Intelligent Traffic Industry. Our best Applications Specialists work with a range of people, from roadside technicians to city planners and engineers. Candidates must be able to communicate effectively via email, phone, and in person. They should be willing to engage hands-on to solve problems, document issues, and share solutions with others.
Wavetronix's purpose is to enable rewarding careers and foster personal development. We create innovative technologies that make roads safer and more efficient. Our core values include putting people first, embracing a growth mindset, and leading with insight and innovation. We have sustained growth over the last 25+ years and continue to invest in long-term growth.
If you share our values and have the education and experience to help us build a talented workforce in the traffic industry, we encourage you to apply.
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Sprachkenntnisse
- English
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