Advanced Technical Support Group Engineer- RemoteCareers at Crestron • Rockleigh, New Jersey, United States
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Advanced Technical Support Group Engineer- Remote
Careers at Crestron
- Rockleigh, New Jersey, United States
- Rockleigh, New Jersey, United States
Über
The ATSG Engineer resolves customer issues remotely or onsite, applying advanced technical knowledge and expertise while documenting solutions and managing communications.
Responsibilities
Handle escalated technical support cases.
Provide remote assistance and on‑site support to dealers and customers to resolve technical issues that cannot be efficiently addressed through typical phone support.
Stage dealer projects and programs while reproducing and resolving reported issues.
Review project designs and programming to ensure they conform to best practices.
Gather logs, packet captures, and any other data necessary to effectively troubleshoot.
Perform site surveys to verify installations meet industry and company standards.
Clearly define and communicate how customer concerns will be addressed and manage expectations.
Proactively identify potential conflicts and delays, and manage or mitigate project risks.
Liaise with sustaining engineers and product managers as required to resolve customer concerns.
Qualifications
H.S. Diploma or GED required.
Bachelor’s degree in Electrical Engineering or Computer Science preferred.
6–8 years working in the AV industry and 5 years of experience in customer support.
3–5 years of experience with Crestron’s proprietary software development tools, including Simpl Windows, Simpl+, Simpl#, and D3Pro.
Works under minimal supervision with broad latitude for independent judgement.
Ability to undertake projects with limited baseline information and evolve complexity with minimal supervision.
Ability to read and interpret system schematics, floor plans, etc.
Proficient in Microsoft OS environments.
Proficient in Apple OS and applications desirable.
Proficient in MS 365 platforms: Excel, Word, PowerPoint required; Teams preferred.
Moderate to advanced project management skills.
Excellent interpersonal, written, and verbal communication skills with the ability to learn new technologies.
Ability to prioritize tasks to maximize organizational benefit.
Flexible working hours as required by the client.
Crestron Certified Programmer required.
70 % travel required.
Compensation and Benefits The annual pay range is $77,000 to $110,000, based on experience, role, and location. The total compensation package includes Medical, Dental, Vision, Life Insurance, Short‑Term Disability, 401(k) with company match, paid time off, holidays, and onsite amenities at NJ Headquarters and TX Facilities, Crestron Market Cafes, and fitness centers.
Equal Opportunity Statement Crestron Electronics is an Equal Opportunity Employer. EOE/M/F/D/V
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Sprachkenntnisse
- English
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