Remote ServiceNow AI Ops Support EngineerGlobalchannelmanagement • Brookhaven, Georgia, United States
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Remote ServiceNow AI Ops Support Engineer
Globalchannelmanagement
- Brookhaven, Georgia, United States
- Brookhaven, Georgia, United States
Über
Remote ServiceNow AI Ops Support Engineer needs 8+ years of experience working with the ServiceNow platform, especially in ITOM / AIOps modules. Responsibilities
Provide operational support for AIOps capabilities in ServiceNow (Event Management, Predictive AIOps, Service Mapping, and CMDB). Monitor and troubleshoot data ingestion pipelines from monitoring tools (e.g., Splunk, Dynatrace, AppDynamics, Datadog). Maintain and enhance correlation rules, anomaly detection policies, and alert suppression logic. Work with ITSM teams to ensure incidents and alerts are generated and routed appropriately. Perform root cause analysis (RCA) and contribute to continuous improvement of noise reduction and RCA capabilities. Collaborate with platform engineers and developers to configure and support automation workflows. Maintain documentation, dashboards, and runbooks for operational visibility. Support upgrades, testing, and patching of AIOps-related applications and integrations. Partner with cross-functional teams to improve service health insights and predictive capabilities. Qualifications
8+ years of experience with the ServiceNow platform, especially in ITOM / AIOps modules. Hands-on experience with Event Management, Service Mapping, CMDB, and Discovery. Familiarity with AIOps concepts: anomaly detection, correlation, and noise reduction. Experience integrating ServiceNow with monitoring tools (e.g., Splunk, Datadog, Dynatrace, SolarWinds, AppDynamics). Solid understanding of ITSM processes: Incident, Change, Problem Management. Strong troubleshooting and problem-solving skills. Effective communication and documentation skills. Strong development experience.
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Sprachkenntnisse
- English
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