Customer Support Specialist II
School Result
- Seattle, Washington, United States
- Seattle, Washington, United States
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to provide advanced support for complex customer inquiries related to sleep health products and services. This fully remote role is ideal for experienced customer service professionals with healthcare or durable medical equipment (DME) knowledge.
Job Title:
Customer Support Specialist II
Company:
Sleep Doctor
Location:
Remote (Seattle, WA)
Salary:
$20–$23/hour
Contract Type:
Full-Time
Schedule:
Monday–Friday, two shift options (9:00 AM–6:00 PM EST or 12:00 PM–9:00 PM EST)
Role Overview You will handle escalated customer inquiries, manage complex workflows, and support Level 1 team members. This role requires strong problem-solving skills, attention to detail, and the ability to guide customers through the Home Sleep Study (HSS) and DME processes.
Key Responsibilities
Provide advanced support for complex customer inquiries (HSS, DME, Sleep Doctor products)
Investigate and resolve escalated issues with Tier 3 support
Review, process, and manage HSS and DME orders accurately
Validate prescription submissions for compliance
Guide customers through the Home Sleep Test journey
Document interactions, orders, and medical records thoroughly
Identify at-risk customers and execute retention strategies
Collaborate cross-functionally to improve processes
Mentor Level 1 team members on complex cases
Candidate Requirements
2+ years in direct-to-consumer customer service
Experience in remote roles (minimum 1 year)
Proficiency in helpdesk software (Zendesk)
Strong communication and problem-solving skills
Ability to multitask and empathize with customers
Preferred
Experience in healthcare, sleep health, or DME
Familiarity with sleep apnea and PAP devices (CPAP, BiPAP, ASV)
CRM experience (Zoho)
Fluency in additional languages
Competitive pay: $20–$23/hour
100% company-paid medical, vision, and dental insurance
401(k) with matching contributions
Paid time off
Flexible spending accounts (medical and dependent care)
Commuter benefits (Seattle-based employees)
Why Join Sleep Doctor?
Mission-driven company focused on sleep health and wellness
Inclusive, collaborative culture with growth opportunities
Hybrid office option available in Seattle for those who prefer in-person work
Recognition and celebration of team achievements
How to Apply Apply directly via Sleep Doctor’s careers portal. Highlight your experience in customer support, healthcare, or DME workflows to stand out.
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Sprachkenntnisse
- English
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