Contact Center Rep
Systems Integration, Inc.
- Jacksonville, Florida, United States
- Jacksonville, Florida, United States
Über
Must have the ability to pass a federal background check
Responsibilities
Taking in-bound calls and answering questions with the appropriate pre-scripted responses which must be read verbatim to provide basic, general, and claims-specific information.
Performing outbound calls to verify the authenticity of received documents.
Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks.
Complete basic data entry in computer terminal related to phone inquiries such as clicking buttons to confirm answers.
Refer escalated calls as needed to supervisor.
Qualifications
High School Diploma or GED equivalent required.
At least six (6) months of customer service required; call center experience preferred.
Must be a U.S. citizen and have lived in the United States for 3 out of the past 5 years.
Past or present Department of Homeland Security clearance preferred.
Must be empathetic in your ability to deal with sensitive topics and information.
Ability to speak and read English clearly and professionally. Bilingual would be helpful.
Ability to pass a federal background check.
Home Office Requirements
Hardwired internet (ethernet) connection
Internet speed of 25 Mbps or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
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Sprachkenntnisse
- English
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