Remote Client Support Team LeadUS Service Animals • Mandeville, Louisiana, United States
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Remote Client Support Team Lead
US Service Animals
- Mandeville, Louisiana, United States
- Mandeville, Louisiana, United States
Über
Job Type: Full-time
Pay: $40,000 – $45,000 annually
Schedule: Mon–Sun, 7:00 AM – 11:00 PM (shifts assigned; evenings, weekends & holidays required)
Location: Remote (Eligible States: TX, FL, NC, GA, KY, AL, MS, LA, and TN)
About the Role Lead a remote call center support team helping clients navigate service animal and emotional support animal programs. Handle client interactions across phone, email, and chat while coaching agents and keeping the queue running smoothly. Your work directly supports people and their animals through an important documentation process.
Responsibilities
Handle inbound client contacts across phone, email, and chat
Monitor live call center queues and maintain service level expectations
Coach agents in real time and assist with escalations
Conduct quality audits and track KPIs for the Supervisor of Support
Maintain SOPs and support onboarding of new team members
Qualifications
High school diploma or equivalent required. Associate's or Bachelor's degree in Business, Communications, Human Services, or a related field preferred.
Minimum of 1–2 years of experience in a customer support, client services, or call center environment.
Strong interpersonal and communication skills, with the ability to deliver guidance and feedback clearly and professionally.
Experience supporting multi-channel environments (phone, email, chat, ticketing) preferred.
Open availability required across the full hours of operation: Monday through Sunday, 7:00 AM to 11:00 PM.
Benefits
Health, Dental, Vision Insurance
401(k) Match
Paid Time Off
Life & Disability Insurance
Hiring Process Applicants must complete a short assessment before interviews through Test Gorilla.
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Sprachkenntnisse
- English
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