Remote Customer Service Representative (Roadside Assistance)VXI Global Solutions • Dallas, Texas, United States
Remote Customer Service Representative (Roadside Assistance)
VXI Global Solutions
- Dallas, Texas, United States
- Dallas, Texas, United States
Über
Location : Remote
Compensation & Perks
Competitive Salary:
Starting pay of $18.00/hr., plus incentives*(based on performance).
Comprehensive Training : Paid training to ensure you are fully prepared for success.
Comprehensive Benefits Package:
Includes 401K, medical, dental, vision, and life insurance.
Cell Phone Benefits : $25/month per line - unlimited talk, text, and data (restrictions may apply).
Referral for Life Program:
Earn a residual bonus every pay period. No limits on payouts.
Career Growth:
Opportunities for advancement within the company.
Company-Provided Equipment:
All necessary equipment will be provided.
Work-from-Home Convenience : Save time, money, and reduce your environmental footprint.
Inclusive Culture : We are an Equal Opportunity Employer, including individuals with disabilities and veterans.
Key Responsibilities
Customer Assistance:
Handle inbound calls from customers who are stranded and need roadside assistance for rental vehicles.
Problem Solving:
Assess each situation to determine the best solution, such as arranging for towing, dispatching roadside assistance, or providing other necessary support.
Service Coordination:
Coordinate with service providers to ensure timely assistance to the customer.
Follow-Up:
Ensure that customers receive the required help and follow up to guarantee their safety and satisfaction.
Documentation:
Maintain accurate records of all customer interactions and services provided.
Qualifications
Customer Service Skills:
Proven ability to provide patient, empathetic, and effective customer service.
Communication:
Strong interpersonal skills and the ability to build rapport with customers during stressful situations.
Shift Flexibility:
Availability to all shifts, including overnight shifts, weekends and holidays within Contact Center hours (Monday - Sunday) based on business needs.
Excellent verbal and written communication.
Strong attention to detail and organizational skills.
Education:
High School Diploma or GED.
Background Check:
Must pass a background screening upon offer of employment.
Typing Skills:
Minimum typing speed of 30 WPM/ 80% accuracy.
Assessments:
Candidates must pass a computer assessment with a score above 80% prior to interviewing.
Commitment:
Must attend and complete 100% of the training within the first 90 days.
Experience Requirements
Previous customer service experience in a fast-paced, phone-based or customer-facing environment.
At least 1 year of customer service experience (call center or customer facing) in a single role.
Success Factors for Working from Home
Private Workspace:
A dedicated, quiet workspace with a door that closes, free from ambient noise (e.g., children, pets, and others).
Ergonomics : A comfortable desk and chair setup that allows for the proper installation of necessary equipment.
Reliable Internet Connection : Stable, high-speed internet with a minimum bandwidth of 10 Mbps downstream and 5 Mbps upstream.
Quiet, Distraction-Free Workspace : A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.
Tech-Savvy : Comfort with technology and ability to learn new systems quickly.
Self-motivation & Independence:
Ability to stay productive and manage your time effectively in a remote environment.
Communication Skills:
Strong verbal and written communication skills, especially in a virtual setting.
Adaptability : Ability to adapt to changing technologies and procedures while working remotely.
Why Join Us? If you're looking for a rewarding customer service role where you can make a tangible impact while working from the comfort of your own home, VXI is the perfect place for you. Join us and be part of a thriving, supportive team that values professional growth and customer satisfaction!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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Sprachkenntnisse
- English
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