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Customer Success Manager
Intelligems
- New York, New York, United States
- New York, New York, United States
Über
Customer Success Manager
to join our team. You will help e‑commerce customers get the most out of the Intelligems platform. Reporting to the Head of Customer Success, you will work directly with a portfolio of high‑value brands, helping them maximize profit using Intelligems.
Key Responsibilities
Conduct one‑on‑one meetings with Customers to understand goals and develop strategies
Schedule trainings to empower and educate Customers
Conduct data analysis to develop insights
Educate Customers on new features
Optimize processes to scale success efficiently
Define and track core customer success metrics (e.g., retention)
Collect feedback from Customers to inform the product roadmap
Contribute to Sales and Customer Support processes as needed
Qualifications
Proven track record in a
customer‑facing role
(Customer Success, consulting, agency, or sales)
Excellent communication and problem‑solving skills
Strong desire to help others and think on your feet
Comfortable working “in the weeds” to solve problems and building processes for repeatable solutions
Ability to multitask, prioritize, and manage time effectively
Experience in e‑commerce, SaaS, or analytics‑oriented companies is a plus
Familiarity with data analysis tools (Tableau, Looker, SQL, or similar) is a plus
What’s Offered
Competitive salary and equity packages
Medical, dental, and vision insurance
401k + match
Flexible PTO policy
Parental leave
$ to spend quarterly with our growing list of brands
WFH setup stipend
Laptop provided
Team meetups and events
Intelligems is a remote‑first company with 4 offices (NYC, Denver, Boston, and Chicago). Remote location is a requirement, but some travel may be required. All interviews are transcribed by an AI notetaker.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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