Client Success Associate HoustonSPRX Technologies, Inc. • Houston, Texas, United States
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Client Success Associate Houston
SPRX Technologies, Inc.
- Houston, Texas, United States
- Houston, Texas, United States
Über
Who we are looking for
3-5 years of experience in a Client Success, Account Management, or other customer-facing role.
Exceptional communication and interpersonal skills.
Ability to manage multiple clients and projects with strong attention to detail.
Comfortable presenting to and training clients on software platforms.
Problem‑solver with a proactive mindset, and a “client‑first” attitude.
Ability to apply strong intuition and analytical skills to ensure complete and accurate understanding of client business operations.
Bonus points for experience with CRM tools such as Salesforce and/or Asana.
Bonus points for experience within the tax credits and incentives space.
What you’ll be doing
Lead new client onboarding, ensuring a smooth and engaging transition onto our platform and provide hands‑on guidance tailored to each client’s needs.
Build strong, trust‑based relationships with clients to drive satisfaction and engagement, serving as the client’s advocate and main point of contact for all platform‑related needs.
Coordinate and work cross‑functionally with internal departments (Product, Sales, Engineering) to resolve client issues or requests.
Continuously look for ways to improve client experience and increase client success.
Provide subject‑matter expertise during client engagements, translating complex technical concepts into clear requirements that enable accurate and successful project delivery.
Stay ahead of industry developments to proactively advise clients on new technologies, regulatory changes, and competitive dynamics.
Lead technical discovery sessions, leveraging deep industry knowledge to identify gaps, risks, and optimization opportunities.
Maintain clean, accurate project data while managing milestones and tasks to ensure transparent, organized, and on‑track product delivery.
Life at Onshore
Rewarding Compensation Packages: The annual base salary for this position ranges from $100,000–$120,000 with an additional bonus component.
Healthcare Benefits: We provide comprehensive medical, dental, and vision plans along with FSA and HSA options.
Unlimited Time Off: We support work‑life balance with unlimited PTO, allowing you to take the time you need to rest, recharge, and attend to personal matters.
Paid Parental Leave: We provide dedicated paid leave for new parents to help them prioritize family time.
Office Environment and Perks: Experience our collaborative workspace in New York City, complemented by a fully stocked kitchen, regular company gatherings, and a vibrant culture that fosters strong morale and connections.
Personal and Professional Growth: Leverage the diverse team environment to support your development through workshops, mentorship, and team‑building activities.
Onshore was founded to tackle a common problem: businesses wasting months chasing documents and risking audits or missing incentives. Using innovative consulting and advanced AI technology, we unlock valuable tax benefits like R&D Tax Credits, 179D Deductions, and Cost Segregation, returning millions to clients by turning untapped opportunities into tangible results. As we scale rapidly and seize massive growth potential, we seek confident, curious, and collaborative professionals to help drive our next phase of expansion.
We welcome applicants from all backgrounds and are proud to be an Equal Opportunity Employer. Every qualified candidate will be considered for hire without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status. Onshore is deeply committed to diversity, equity and inclusion within our organization.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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