Field Service Engineer
AMETEK, Inc.
- Rochester, New York, United States
- Rochester, New York, United States
Über
Business Unit: Power Protection & Quality Solutions
Posting Date: Mar 7, 2026
Job Description:
About Us: JoinAMETEKPower Instruments,an innovative leader in electronic instrumentation for the electric utility and process industries. We specialize in delivering top-tier products like fault recorders, annunciators, and turbine engine sensors that measure andmonitorpower generation, transmission, and end-user assets. Ifyou'reready to make a real impactinthe energy and manufacturing sectors, we invite you to bring yourexpertiseand passion to our team.
Job Summary: AMETEK Power Instruments is seeking a Field Service Engineer to offer aftermarket support for our Electronic Instruments used in the electric utility and industrial markets.
The Field Service Engineer is responsible for providing customers with technical support related to the application and use of our products. They also provide solutions to technical concerns on the assigned products both on and off a customer’s site by performing repairs, calibration, and maintenance.
Key Responsibilities:
Provide technical support for Power Instruments electric products as well as secondary products via phone, email, video conference and on-site service.
Set up and test products to duplicate and verify customer reported issues
Document product defects and liaise with product management, engineering and the customer
Provide customers with quotations for spare parts, repairs, upgrades, field service and training
Travel to customer sites and perform installation, commissioning and training on all products
Generate field service reports
Create training material for assigned products
Generate, process and analyze Return Material Authorizations (RMAs) and provide customers with detailed report of findings
Repair and calibrate equipment as needed
Construction of service test fixtures
Assist the sales and product management teams with customer presentations and demonstrations
Provide backup support for the sales application team on technical specification review and generation of product quotes
Enter and process spare parts and field service orders
Other service related duties as required
Minimum Qualifications:
Associate's degree in Electronics or related field or equivalent work experience required, for Technician level
3+ years’ experience servicing and trouble‑shooting industrial electric equipment revenue meters
Understanding of and ability to use trigonometry and algebra to solve problems
Ability to read and interpret schematic diagrams
Understanding of various communication topologies and protocols; Ethernet, RS-232, RS-485, Dial‑up Modem
Strong user of Microsoft Excel as a data analysis tool; formula writing
Ability to configure PC hardware/software for Ethernet and Serial communication
Desired Qualifications:
Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology for Engineer level
5+ years’ experience servicing and trouble‑shooting industrial electric equipment revenue meters
Strong written and verbal communication skills
Desire to learn and understand how things work
Organized and detail oriented
Self‑motivated requiring minimal direction
Strong aptitude for problem solving
What’s in It for You:
Competitive compensation, holiday pay, and paid time off
Great benefits package that includes health, vision, and dental insurance
401(k), plus matching
Flexible spending accounts (FSAs), health savings account (HSA) with AMETEK contribution, life insurance, disability insurance, and family medical leave
Paid parental leave
Employee referral program
Tuition reimbursement program
Employee assistance program
Exciting, fast‑paced environment where you could make a true impact
Opportunities for career advancement within our business unit and across all other AMETEK business entities
Additional Details: Location: This is a remote role. Up to 25% - 40% travel may be required.
The headquarters for AMETEK Power Instruments is in Rochester, New York.
To learn more about our company and our job opportunities, visit us at: https://www.ametek.com/careers
To learn more about the business unit you’ll be joining, visit us at: https://www.ametekpower.com/
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Disclaimer:Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.
For more information on AMETEK's competitive benefits, pleaseclick here .
AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5billion.
AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000colleagues, in 35countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK isacomponent of the S&P 500. Visithttps://www.ametek.com/careers for more information.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.
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Sprachkenntnisse
- English
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