Client Success Manager
Information Mapping
- Chelmsford, Massachusetts, United States
- Chelmsford, Massachusetts, United States
Über
If you enjoy autonomy, solving meaningful problems, and becoming a trusted advisor to clients, this role offers significant visibility and growth potential.
What you’ll own You will take full ownership of the client experience from onboarding through renewal, and continued success.
Client Partnership
Serve as the primary strategic contact for clients
Build trusted relationships grounded in expertise and responsiveness
Anticipate needs before they arise and proactively guide clients toward success
Play a direct role in retention and long-term client growth
Software Enablement
Lead high-impact onboarding and training sessions that drive confident adoption
Act as the internal voice of the client to help improve the product and experience
Operational Excellence
Ensure frictionless execution of administrative processes such as training coordination, invoicing and subscription renewals
Identify inefficiencies and implement smarter, scalable workflows
Help evolve the knowledge base into a best-in-class self-service resource
Convert recurring client questions into structured, scalable solutions
Who Thrives here Top performers in this role tend to be naturally proactive, intellectually curious, and highly accountable.
You will likely excel if you are:
Fast at learning new systems and concepts
Tech-savvy and comfortable navigating software environments
Energized by responsibility and trusted with autonomy
Structured, detail-oriented, and operationally strong
A clear, confident communicator who builds credibility quickly
Motivated by improvement — not satisfied with “good enough”
Requirements This role requires the following:
3 years of experience in Client Success, SaaS, or customer-facing tech roles
Background in onboarding, implementation, or software training
Familiarity with HubSpot and SharePoint
Why choose this role Why high-performers choose this role:
Ownership: Real responsibility and trust from day one
Visibility: Your work directly influences client retention and company growth
Autonomy: Space to improve processes and implement ideas
Growth: A role designed to expand as you do
Meaningful Work: Help clients unlock real value from our solutions
Who are we As global leader in structured documentation, we solve documentation problems at their source. When content lacks structure and consistency, organizations experience compliance violations, operational errors, extended training cycles, unreliable AI outputs, and reduced productivity. For over 40 years, we've provided the only complete solution that combines four integrated pillars to create a universal documentation standard.
Grounded on our research-based Information Mapping Methodology we offer
AI Automated Conversion Platform
Enterprise Training
Hands‑on Consultancy
What's in it for you You can expect:
Competitive salary and benefits
Flexible work environment
Opportunity to work with cutting‑edge AI tools
Professional development and growth opportunities
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Sprachkenntnisse
- English
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