Client Success Manager - Fully RemoteImpact-Clients • New York, New York, United States
Client Success Manager - Fully Remote
Impact-Clients
- New York, New York, United States
- New York, New York, United States
Über
We're growing fast and we need driven people who want to grow with us.
Who We Are Richard Yu is an online business coach with:
100K+ subscribers on YouTube
A growing personal brand on Instagram
We're a high-performance team, rooted in service that moves fast, holds each other accountable, and celebrates results. Our clients transform their lives — and so do the people on our team. We’re building a world-class education platform to help people turn their knowledge into income through coaching and consulting.
The Opportunity This is a
revenue-share position . That means your income is directly tied to your effort and your results. Our top performers earn
$8,000–$12,000+ /month
through base pay plus commissions on renewals, upgrades, referrals, and collections.
If you want a comfortable 9-to-5 with a fixed paycheck, this isn't it. If you want to build something, earn what you're worth, and grow alongside a company that's scaling — read on.
What You'll Do
Onboard new clients
with energy and clarity — their first impression of us is you
Run daily 1:1 coaching calls
on Zoom to hold clients accountable, celebrate wins, and push through plateaus
Host weekly group coaching sessions , answering questions and driving momentum
Handle renewal and upgrade conversations
— you'll be trained on our sales framework and expected to convert
Manage difficult conversations
including retention, refund requests, and churn reduction — with professionalism and composure
Message clients daily
across platforms to keep them on track and engaged
Create training videos and worksheets
to continuously improve our client experience
Report daily
across Slack, CRMs, and spreadsheets with high attention to detail
What We're Looking For Non-negotiables:
Fluent, articulate English — spoken and written. You'll be on camera daily. Presence and clarity matter.
Sales experience — you understand how to guide a conversation toward a decision
Coaching or mentorship experience — 1:1 and group settings
Digital marketing knowledge — Instagram, Facebook, TikTok, organic content creation
Full-time availability, 8AM–6PM EST, Monday–Friday
Based in North America, Europe, or South Africa
Familiar with tools like Loom, Slack, Calendly, ActiveCampaign, GSuite, CRM platforms — or able to learn them fast
The mindset we hire for:
You're coachable. You don't just accept feedback — you act on it immediately.
You think fast and adapt faster. The role will evolve and you'll evolve with it.
You're an entrepreneur at heart — you treat your client portfolio like your own business
You're willing to put in long hours when it matters, because you know the payoff is worth it
You take ownership. Excuses aren't part of your vocabulary.
This Is NOT For You If:
You have another full-time job or side commitments that divide your focus
You need heavy hand-holding or a rigid script to feel confident
You crumble under pressure or resent being pushed to improve
You're looking for a stable salary regardless of output
What You Get
$8,000–$12,000+ /month
earning potential (base + commission)
Commission on renewals, upgrades, referrals, and collections
Remote, flexible work environment with a high-performance culture
Real mentorship and training — we invest in your growth
A front-row seat to a scaling online education company
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Sprachkenntnisse
- English
Hinweis für Nutzer
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