Account Manager - Core Team

Zencity

New York, New York, United States

New York, New York, United States

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Über

Zencity is re‑inventing the way governments hear from, understand, and engage with their residents. Our community input & insights platform and community survey solution use advanced NLP and ML algorithms to help government organizations make data‑driven decisions. Our global team of urban enthusiasts and data geeks works with over 300 cities – from Los Angeles to New York to Tel Aviv. If you’re passionate about joining a growing and dynamic company focused on leveraging data and tech to work on real‑world challenges and radically improve life in cities – your place is with us!
What is the Role? As Account Manager, you will own the strategic relationship with decision‑makers, focusing on long‑term growth and retention of existing customers.
Responsibilities
Strategic Relationship Management:
Build strong relationships with decision‑makers, including police chiefs, city managers, and county officials.
Conduct quarterly and annual strategic business reviews focused on value alignment and long‑term planning.
Commercial Ownership:
Lead renewal discussions, including pricing and contract terms.
Negotiate upsell and cross‑sell opportunities to drive account growth and expansion into new departments or within existing.
Growth Conversations:
Identify expansion opportunities in collaboration with the CS Manager for our small to medium customers.
Ensure account roadmaps align with customers’ strategic initiatives.
Internal Coordination:
Collaborate with Enablement and CS teams to ensure cohesive account management.
Act as the internal voice of the customer, communicating needs and plans to stakeholders.
Requirements
3+ years of experience in account management in the SaaS industry
Experience with complex sales cycle is required.
A focus on GovTech industry is preferred but not required.
Demonstrated ability to manage a customer portfolio with top CS methodologies
Proven success in contract renewals, upselling, and cross‑selling.
Strong strategic planning and account mapping skills.
Excellent interpersonal, negotiation, and presentation abilities.
Experience with CRM tools (e.g., Salesforce), sales tech stack, and CS tech stack (Planhat) and account management frameworks is a plus.
We are accepting applicants working in the following states (EST time zone): Connecticut, Delaware, Georgia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Rhode Island, South Carolina, and Virginia.
Salary Range: Up to 170K OTE
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New York, New York, United States

Sprachkenntnisse

English

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