Emergency Response Coordinator (Field Sales)Merit Restorations • Fairfax, Virginia, United States
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Emergency Response Coordinator (Field Sales)
Merit Restorations
- Fairfax, Virginia, United States
- Fairfax, Virginia, United States
Über
Merit Restorations
We specialize in emergency response, mitigation, and full reconstruction for residential and commercial properties impacted by fire, water, storms, and other disasters. Trusted by leading insurance carriers and communities across the region, we move fast, act with integrity, and care deeply about the people we serve. Emergency Response Coordinator (ERC)
You are the first face of Merit in moments that matter most. You arrive on scene during emergencies, earn trust under pressure, and guide property owners through their first step toward recovery—while confidently securing emergency service agreements that launch the restoration process. This is a
field-based, high-impact sales role
for someone who thrives in urgency, leads with empathy, and takes ownership of results. This position operates remotely in the field, responding on-scene throughout
Northern Virginia and West Virginia , with 24/7 emergency availability. What You Will Do
Responsibilities
Respond immediately to fire, water, mold, storm, and catastrophic property losses
Assess damage on site and clearly present Merit's emergency mitigation and restoration services
Lead distressed property owners through next steps with clarity, confidence, and compassion
Secure signed work authorizations and contracts in high-pressure, emotionally charged situations
Educate customers on the insurance process while positioning Merit as their trusted partner
Convert emergency leads into signed jobs through professional on-scene sales execution
Track close rates, signed agreements, and pipeline activity to drive personal performance
Document all site visits, photos, notes, and customer interactions accurately in CRM systems (HubSpot, DASH)
Build and maintain strong working relationships with:
First responders
Plumbers and emergency trades
Property managers
Insurance adjusters
Serve as Merit's primary on-scene representative for property owners and industry partners
Participate in community outreach, relationship-building, and visibility efforts to expand referral networks
Ensure clean, complete handoff of signed jobs to Project Managers and mitigation teams
Coordinate dispatch and coverage with other ERCs as needed to maintain 24/7 response
Communicate clearly and consistently to ensure a seamless transition from sales to production
Perform or assist with basic emergency services such as board-ups when required
Safely operate in active loss environments, including damaged or hazardous conditions
Qualifications ERC Requirements and Qualifications:
Proven ability to perform in fast-paced, high-pressure environments
Strong verbal and written communication skills
Prior experience in restoration, construction, insurance, or outside sales preferred
Self-motivated, disciplined, and results-driven
Strong organizational skills with excellent follow-through
Comfortable gathering, documenting, and relaying critical information to:
Adjusters
Project Managers
Clients
Solid decision-making skills with the ability to own outcomes
Willingness to learn the restoration industry quickly if not already experienced
Availability for 24/7/365 emergency response
Valid driver's license with a clean driving record
Physically capable of operating in the field, including:
Lifting up to 25 lbs
Exposure to weather, debris, and active loss environments
Accessing damaged structures when required
Travel & Shift This is a field-based, on-call emergency response role.
Evening, weekend, overnight, and holiday availability is required
You will cover emergency leads within your assigned region and support team coverage as needed
Primary office regions include: Northern Virginia and West Virginia
Benefits
401(k) - match up to 4%
Dental insurance
Health insurance (medical coverage details provided during initial interviews and onboarding)
Life insurance
Vision insurance
Unlimited PTO
Company Vehicle and Fuel Card
Company Phone (and all other necessary IT equipment)
#J-18808-Ljbffr
Sprachkenntnisse
- English
Hinweis für Nutzer
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