Service Quality Coach
PestCo
- San Antonio, Colorado, United States
- San Antonio, Colorado, United States
Über
Service Quality Coach
role at
PestCo
PestCo is one of the 12 largest pest control companies in the US, offering residential and commercial services across key markets. We emphasize that outstanding people are the key to our success.
Location:
Remote Position
Position Type:
Full-Time
Schedule:
Monday‑Friday including
travel of up to 3+ weeks per month
Position Summary:
The Service Quality Coach conducts on‑site inspections and audits to ensure compliance with pest control protocols, safety standards, and regulatory requirements. This role maintains service quality, identifies improvement opportunities, and supports technician training and development, working closely with Branch Management and the VP of Operations for their respective region.
Key Responsibilities
Field Inspections : Conduct routine and random inspections of pest control service sites to assess technician performance, treatment effectiveness, and adherence to company standards, and to evaluate branch locations for safety measures, building condition, storage practices, and inventory control.
Compliance Auditing : Verify compliance with local, state, and federal regulations regarding pesticide usage, storage, safety procedures, and documentation practices.
Reporting & Documentation : Prepare detailed audit reports highlighting findings, corrective actions, and recommendations for operational improvements.
Training & Support : Provide feedback and coaching to management and field technicians based on audit results, assist in developing training materials and conducting refresher sessions during branch meetings, work with the Director of Technical Services to report trends observed throughout various branches and areas of biggest risk, and support initiatives to reduce those risks.
Client Interaction : Engage with clients during audits to gather feedback, address concerns, and reinforce service quality commitments.
Qualifications & Requirements
High school diploma or equivalent
Minimum 2–3 years of experience in pest control or field auditing
Strong attention to detail and analytical skills
Excellent communication and report writing abilities
Proficiency in mobile auditing tools like JotForm and Microsoft Office Suite
Ability to travel 3+ weeks per month
Why Join the PestCo Team?
Company vehicle granted upon route assignment
Company‑provided cellphone/devices or reimbursement
Company‑provided uniform
Red Wing and safety boot reimbursement program
Overtime, commissions, and bonuses (for applicable roles)
Paid time off, paid sick time, and paid holidays
Medical, dental, and vision insurance
Company‑provided life insurance
401K – employer match
Health Savings Account (HSA) – automatic employer contribution
Flexible Spending Account (FSA), dependent care FSA
Voluntary life insurance (employee, spouse & child)
Voluntary short‑term and long‑term disability
Voluntary options (accident, critical illness, and hospital indemnity coverage)
Employee assistance program
PestCo discounts program (included child care, event tickets, and thousands of discounts)
Educational resources and training provided on‑the‑job
Medical Benefits are effective on the 1st of the month following the date of hire.
Professional Development Opportunities
Paid training / hands‑on training – no experience required
Opportunities to expand licenses and extensive training modules
Internal opportunities for growth with 13 business units across the United States
To learn more about PestCo Holdings LLC please visit pestcoholdings.com.
PestCo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
#J-18808-Ljbffr
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klick auf „Jetzt Bewerben”, um deine Bewerbung direkt auf deren Website einzureichen.