Mgr, Cortex Cloud Consulting ServicesPalo Alto Networks • Granite Heights, Wisconsin, United States
Mgr, Cortex Cloud Consulting Services
Palo Alto Networks
- Granite Heights, Wisconsin, United States
- Granite Heights, Wisconsin, United States
Über
At Palo Alto Networks®, everything starts and ends with a single mission: to be the cybersecurity partner of choice, protecting our digital way of life. We envision a world where each day is safer and more secure than the one before. We challenge and disrupt the way things are done, and we are looking for innovators committed to shaping the future of cybersecurity.
About the Role
Manager, Cortex Cloud Consulting Services (remote). This role builds and sets the strategic direction for the Cortex and Prisma Cloud Technical Services organization in North America. Responsibilities include driving innovation, optimization, and platform and services adoption across the commercial ecosystem with an emphasis on renewals and product expansion. You will support technical deployments and serve as the point of escalation for customers while focusing on people management, career growth, and team culture development.
Responsibilities
Develop and drive the deployment and adoption strategy for the Cortex and Prisma Cloud organization in partnership with the broader Technical Services teams. Evolve and optimize the customer journey, including onboarding, implementation, growth strategy, and methodology. Set performance targets for the Technical Services organization based on deployment, adoption, and consumption of our products. Oversee the creation of enablement and skill‑set development for the teams. Develop the Cortex and Prisma Cloud Services roadmap. Collaborate heavily with Support, Sales, and Product Management functions. Establish the Customer Success Manager/Engineer role as a trusted advisor. Build out customer health monitoring and reporting. Manage line‑level managers and more tenured employees on the team.
Qualifications
5+ years of professional services and customer escalation experience, with at least 3+ years in a management role. Go‑to‑market and post‑sales commercial mindset, comfortable owning and growing customer relationships. Demonstrated ability to lead development of best‑in‑class deployment and adoption methodology, with a track record of driving renewals and product expansion. Passion for building teams with a vibrant culture. Experience working with professional services platforms and cross‑functionally with GTM organizations such as Sales, Sales Operations, Engineering, and Product Management. Skilled in customer escalations with experience in account management and project management. Thrives in a matrixed team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity. Strong understanding of security principals, vulnerability management, and industry best practices. Practical experience with public cloud platforms, preferably Azure, Google Cloud, and AWS. Expertise with container technologies, such as Docker. Experience with CI/CD tools, including Jenkins, GitHub Actions, or GitLab. Expertise in software development, including automated testing, version control, and OOP. Understanding of DevSecOps and shift‑left practices. Travel up to 25%.
Compensation
Base salary for this non‑sales role is expected to be between $142,000 and $177,000 per year. Additional compensation may include restricted stock units and a bonus. Full employee benefits details are available on request.
Benefits and Commitment
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact
accommodations@paloaltonetworks.com .
Equal Opportunity Employer
Palo Alto Networks is an equal‑opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
Confidentiality
All your information will be kept confidential according to EEO guidelines.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Consulting
Industries
Computer and Network Security
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Sprachkenntnisse
- English
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