Large Format Printer -Field Service Engineer
HP
- New York, New York, United States
- New York, New York, United States
Über
Large Format Printer - Field Service Engineer
role at
HP .
About the opportunity The Large Format Printer Field Technical Support Team is part of HP’s Global Customer Support Organization, the team responsible for supporting our customers in every aspect of their journey with HP. In this role you will work from your home office in the Denver Area. You will be trained on HP customer service practices and standards to handle on‑site servicing, diagnostics, and repairs for HP Printers.
What You’ll Do
Perform installations, training, maintenance, and repairs on customer’s Large Format Printing equipment.
Determine site and equipment requirements.
Understand customer goals and identify the consequences of various solutions.
Work according to the project plan, installation plan, and escalation plan.
Configure system hardware, software, and network components.
Assemble and integrate system/product and verify system/product operation.
Use proactive monitoring procedures to identify problem-prevention opportunities.
Provide the customer with an overview of installation activity, site-specific information, and access to appropriate contacts.
Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
Handle customer‑relations problems promptly and appropriately and accelerate issues according to established procedures.
Educational Experience
High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
Typically has 6-8 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on‑site customer support, Mission Critical, systems experience, or a related field.
What You Bring To The Team
Knowledge and experience with printer’s repair support
Exceptional organizational or project management skills
Exceptional communications skills
Problem‑solving skills
The ability to build and maintain ongoing relationships with customers, peers, and support partners
The ability to perform under pressure where customers rely on you to solve their technical problems
Special Skills
Knowledge of Color Management
Knowledge of inkjet printing technology
Strong mechanical skills
Strong pneumatic skills
Strong electrical and electronic skills
Strong computer/network skills
Ability to work autonomously.
Valid driver’s license in good standing
Ability to lift, bend and stoop throughout the day as necessary to repair printers.
Salary The pay range for this position is $28.84 to $36.05 USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including
4-12 weeks fully paid parental leave based on tenure
13 paid holidays
15 days paid time off (US benefits overview
Job Posting End Date: 01/05/2026
Referrals increase your chances of interviewing at HP by 2x
Seniority level: Associate • Employment type: Full-time • Job function: Information Technology • Industries: Computer Hardware Manufacturing, Software Development, and IT Services and IT Consulting
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Sprachkenntnisse
- English
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