Remote Customer Service RepresentativeWorkoo Technologies • Augusta, Georgia, United States
Remote Customer Service Representative
Workoo Technologies
- Augusta, Georgia, United States
- Augusta, Georgia, United States
Über
The ideal candidate has a customer-first mindset and aims to deliver high quality service in every customer interaction.
Responsibilities:
Manage customer communications - Respond to inbound calls and emails to answer customer questions, requests and issues.
Advise on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
Maintain product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
Track interactions in CRM - Record customer interactions in internal system for cross-functional knowledge and relationship development.
Requirements:
High school diploma
Computer
Headset
Proven prior experience in supporting customer success (phone or in person).
Excellent written and verbal communication skills
Ability to address complaints and problems with effective solutions and a positive attitude
Passion for delighting customers with service that goes above and beyond expectations
Excellent time management and prioritization skills
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Sprachkenntnisse
- English
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