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Customer Success Manager (Germany)
Idealsvdr
- New Bremen, Ohio, United States
- New Bremen, Ohio, United States
Über
:
Secure document sharing and collaboration for due diligence, fundraising, corporate reporting, licensing, clinical trials, and other complex transactions. Ideals Board
:
Board and leadership collaboration platform for faster, safer, and more compliant decision-making. The role
Delivering an exceptional customer experience is key at Ideals. Our Customer Success team has been crucial in driving a high level of customer satisfaction and securing our Market Leader status on G2 for 5 consecutive years. We are looking for a
Customer Success Manager
to join our Customer Success team in
Germany . This is a post-sales role with full portfolio ownership: you’ll lead renewals, onboarding, and account expansion for high-value B2B clients, including some of the most strategic names in our
DACH
portfolio. You’ll work cross-functionally to drive adoption and maximize account potential, with direct influence over revenue targets and client retention. This is a unique opportunity to build an excellent track record in a multinational, mature yet fast-evolving SaaS environment. You will own and impact the customer relationship, working closely with multiple departments to support our scaling in the EMEA region and globally. What you will do
Research and study new clients to identify their expected value from the product and future potential growth opportunities Conduct kick-off (onboarding) trainings for new clients Manage a portfolio of roughly 250 accounts – with structured follow-ups, clear prioritization, and proactive engagement across the entire customer journey Execute renewals and expansions proactively, based on account usage, growth potential, and business insights Conduct exit interviews with churned clients Drive customer advocacy initiatives by securing satisfied client reviews, testimonials, or case studies Participate in special projects to improve the customer success playbooks or introduce new customer success activities What you bring
Full professional proficiency in English (C1) and native German At least 2 years of experience as an Account Manager or a CSM in B2B, preferably in SaaS Proven track record managing a book of business of 50+ accounts, with a strong ability to plan, organize, and prioritize effectively Experience driving MRR/ARR growth through renewals, upsells, or cross-sells Experience in leading commercial conversations with the client (e.g., pricing, discounting, upselling) Customer-driven personality with empathetic and emotional intelligence skills Excellent communication, interpersonal, and presentation skills Nice to have
Familiarity with data rooms, board portals, or secure collaboration tools Experience in sales Our assessment process
Screening call with the Talent Acquisition Specialist (30 mins) Competency-based interview with the Talent Acquisition Specialist (60 mins) Roleplay with the Hiring Manager (60 mins) Unrivaled recognition
We’re proud to be celebrated by our customers and teammates G2 Market Leader Based on 600+ reviews 4.7 out of 5 Trusted by talent based on 100+ reviews 4.8 out of 5 Reach globally with a team celebrated by your sales peers You’ll enjoy the right blend of support and autonomy to help you reach your full potential, anywhere in the world Remote-first flexibility to shape your ideal workday Home workplace budget Co-working expense coverage
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Sprachkenntnisse
- English
Hinweis für Nutzer
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