Consultant EVIP Relocation – US Based RemoteAnywhere Real Estate • Cleveland, Ohio, United States
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Consultant EVIP Relocation – US Based Remote
Anywhere Real Estate
- Cleveland, Ohio, United States
- Cleveland, Ohio, United States
Über
Major duties and responsibilities
Provide single point of coordination for all phases of relocation activities on behalf of the client as outlined in the contractual agreement.
Perform exemplary high‑touch service through timely, proactive communication and caseload management; reduction of touch points between customer and suppliers; coordination between suppliers to avoid duplication of customer document submission; 24/7 accessibility; assistance with completing customer’s needs assessment and required documentation; and hands‑on review, interpretation, and communication of supplier reports (e.g., BMA’s, appraisals, inspections, household goods surveys, etc.) as applicable to each move.
Demonstrate knowledge of CARTUS products and services in all interactions with clients and customers.
Coordinate and facilitate CARTUS’s products and services to assigned customers according to prescribed CARTUS standards.
Conduct weekly updates with suppliers and support groups servicing assigned caseload.
Recognize and identify cross‑selling opportunities based on transferee needs to generate new sources of revenue.
Ensure data integrity in all CARTUS systems.
Maintain and enhance relationships with CARTUS internal departments and external suppliers/partners to meet and exceed client needs.
Track policy exceptions in Atlas and communicate requests and trends to the Account Executive.
Provide data input for client customized reports.
Participate in special projects as needed, including client presentations and client/supplier training.
Critical dimensions/selection criteria
Demonstrated ability to meet or exceed company service goals.
Clear and concise written and verbal communication skills.
Strategic thinker with strong judgment and decision‑making skills.
Interpersonal and influencing skills.
Detail oriented; ability to multitask.
Ability to work in a team environment.
Cultural awareness.
Innovative and resourceful.
Flexibility.
Manage stress and pressure.
Ability to plan and organize.
Qualifications/selection criteria
Minimum 2 years of domestic homesale and/or international experience required.
Bachelor’s degree or 3 years of experience in the customer service relocation industry required.
Demonstrated technical skills including Atlas, Hex, Cartus Online, Excel, Word, and other systems and applications as may be required.
High level of accuracy and process orientation required.
Demonstrated ability to problem‑solve and manage multiple priorities required.
Strong communication, interpersonal and influencing skills required.
Proven top‑block service history required.
Demonstrated leadership skills required.
EEO Statement EOE including disability/veteran
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Sprachkenntnisse
- English
Hinweis für Nutzer
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