Customer Success EngineerForward Networks, Inc. • West New York, New Jersey, United States
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Customer Success Engineer
Forward Networks, Inc.
- West New York, New Jersey, United States
- West New York, New Jersey, United States
Über
Customer Success Engineer
role at
Forward Networks, Inc.
Forward Networks is transforming how the world’s most complex networks are managed and secured. Founded in 2013 by four Stanford Ph.D.s, we built the industry’s first network digital twin, a mathematically precise model of the production network that gives IT teams unmatched visibility, verification, and agility across every major cloud and vendor environment.
Our customers include global leaders such as Goldman Sachs, PayPal, S&P Global, IBM, and Dell, as well as fast‑growing enterprises and government agencies. According to IDC, Forward Networks customers realize an average of $14.2 million in annual benefits through improved efficiency and security.
Backed by world‑class investors including Andreessen Horowitz, Goldman Sachs, MSD Partners, and Threshold Ventures, Forward Networks offers a people‑centric, innovative culture where brilliant minds are shaping the future of network reliability, security, and AI‑ready operations.
What You’ll Do As a Customer Success Engineer for our Enterprise team, you will be responsible for providing world‑class post‑sales technical leadership to our client base.
Responsibilities
Providing advice and guidance as the Forward Networks subject‑matter expert to ensure successful ongoing usage and adoption of our technologies
Taking ownership of post‑sales technical issues, working with cross‑functional teams to document problem resolution steps and troubleshooting procedures
Walking customers through the various stages of adoption with Forward Networks Platform
Working directly with our internal Product Management, Engineering, Sales and Marketing teams
Some travel to customer locations (10‑20% travel required)
Requirements
B.S. Computer Science or equivalent educational experience
5+ years of customer‑facing experience in a post‑sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or governmental agency
Experience
Strong understanding of networking and security fundamentals
Experience working with multiple network vendors (e.g., A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks, etc.)
Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; superior presentation skills
Excellent analytical & problem‑solving skills, combined with the ability to provide quick resolution to problems
Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast‑paced environment
Highly Desired
One or more of the following certifications: CCIE, JNCIE or VCDX
Experience working for a startup company
Working knowledge of API‑driven workflows and scripting languages (Python, Bash, jq, GraphQL, etc.)
Candidates will work remote with 10‑20% travel requirement for customer and internal meetings. The ideal candidate will be located in the Eastern region of the US.
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary plus bonus is expected to be between $165,000/yr to $190,000/yr. The offered compensation may also include stock.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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