Senior Manager CX Design - Remote
PowerToFly
- Houston, Texas, United States
- Houston, Texas, United States
Über
What you will do
Lead enterprise customer journey mapping initiatives to identify pain points and deliver seamless, omnichannel digital experiences across the end‑to‑end lifecycle.
Define and execute customer experience design frameworks, design thinking methodologies, and design sprint practices to improve consistency, quality, and speed of delivery.
Create wireframes, storyboards, screen flows, and interactive prototypes to support early product planning, usability testing, and stakeholder alignment.
Partner with insights and data teams to design, test, and evaluate multi‑variant and A/B experiences, translating findings into prioritized design improvements.
Establish experience governance, including standards, reviews, and documentation, to embed customer experience principles into enterprise technology delivery.
Develop and maintain design standards and pattern libraries in collaboration with brand, marketing, user experience, and engineering teams, including digital platforms such as Adobe Experience Manager.
Ensure customer experience gaps are identified and addressed regardless of where they occur in the journey, improving adoption, satisfaction, and task success rates.
Manage and develop a customer experience designer, setting clear goals, providing design direction, and supporting delivery against measurable outcomes.
What you will need
Bachelor’s degree (minimum).
Minimum 10 years of experience in customer experience design, user experience design, service design, or a related field.
Minimum 3 years of people management experience.
Minimum 8 years of experience creating wireframes and interactive prototypes using tools such as Figma, Sketch, or Adobe XD.
Minimum 5 years of experience applying customer journey mapping tools and methodologies to digital product design.
Preferred
Master’s degree in Human‑Computer Interaction, Interaction Design, Service Design, or a related discipline.
Experience building or scaling enterprise design systems and pattern libraries in partnership with development teams.
Experience using AI‑supported design tools to accelerate journey analysis and identify patterns, themes, and experience risks.
Additional Information
Work arrangement: This role is remote; however, there is a strong preference for candidates located near Portage, MI or Mahwah, NJ to support collaboration and on‑site engagement as needed.
Pay Ranges
USN: $135,600 - $225,900 USD Annual
US5: $142,400 - $237,200 USD Annual
US10: $149,200 - $248,500 USD Annual
US15: $155,900 - $259,800 USD Annual
US20: $162,700 - $271,100 USD Annual
US30: $176,300 - $293,700 USD Annual
Benefits Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program, and tobacco cessation program.
Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short‑term disability insurance.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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