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Customer Service Representative- RemoteDriveTime • Arizona City, Arizona, United States
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Customer Service Representative- Remote

DriveTime
  • US
    Arizona City, Arizona, United States
  • US
    Arizona City, Arizona, United States
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Über

What’s Under the Hood DriveTime Family of Brands includes SilverRock, which provides quality warranty and ancillary products, and a customer-friendly claims process. SilverRock offers a variety of ancillary products and administrative services encompassing everything from GAP coverage to vehicle theft and GPS tracking to dealership fleet management. Our ancillary product expertise has proven with over 1 million service contracts, products, and warranties, and over $300 million in claims.
That’s Nice, But What’s the Job? The SilverRock Customer Service Representative is responsible for inbound and outbound phone calls where you’ll educate and answer questions regarding the customer’s warranty. We simplify the complex world of automotive warranties and provide world‑class customer service in a fast‑paced call center environment.
So, What Kind of Folks Are We Looking for?
Passionate and goal‑oriented . Enthusiastic about their career and meeting or exceeding goals.
Excellent verbal and written communication skills . Confident, charismatic, and competent with a wide variety of audiences.
Agile in a fast‑paced environment . Thrives in a nonstop environment.
Plays well with others . Works well in a high‑functioning team.
Works well in a time crunch . Meets time‑sensitive requirements and deliverable due dates.
Fantastic problem solver . Finds not only the problem but also the solution.
Positive emotional resilience . Handles challenging calls while maintaining an optimistic attitude.
The Specifics
High School diploma required; Associate or Bachelor’s degree preferred.
3+ years of experience working in a customer service role with conflict resolution.
Experience in the automotive industry is a huge plus. Exposure to vehicle repair shop procedures, labor guides, and part pricing preferred.
Work from Home . Work from your home office, wearing casual attire while remaining camera‑ready. Must have a quiet workspace with reliable internet. Must be located in AZ, FL, GA, NC, TN, TX, UT or NV.
Benefits
Work From Home . Casual attire while staying camera‑ready.
Health insurance . Medical, dental, and vision coverage with substantial premium contributions.
Retirement and insurance . 401(K), company‑paid life insurance, and disability coverage.
Professional growth . Tuition reimbursement and promotion opportunities.
Wellness program . Coaching, activities, and incentives.
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug‑free, tobacco‑free workplace and an Equal Opportunity Employer.
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  • Arizona City, Arizona, United States

Sprachkenntnisse

  • English
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