Manager, Global Billing Operations
Recorded Future
- Washington, Utah, United States
- Washington, Utah, United States
Über
Manager, Global Billing Operations We are seeking an experienced Manager, Global Billing Operations to lead and scale our billing processes across a global customer base. This role owns the translation of complex SaaS contracts into accurate, timely, and compliant billing outcomes, while also overseeing collections and ensuring efficient cash realization. You will partner closely with RevOps, Deal Desk, Sales and Finance leadership to ensure billing processes are scalable, audit‑ready, and aligned with business growth. This role requires a balance of hands‑on operational execution, strong judgement, and process ownership, with a focus on automation, continuous improvement, and cross‑functional alignment.
What You’ll Do Billing Operations & Collections Own global billing operations, ensuring accurate and timely invoice generation aligned with contract terms, pricing structures, and booking policies Manage the end‑to‑end invoicing lifecycle post‑Closed Won, including billing setup, validation, and delivery Ensure alignment across Salesforce, contract terms, and NetSuite to minimize downstream errors and revenue impact Serve as the primary escalation point for complex billing issues, disputes, and exceptions Lead collections processes, including AR aging, follow‑ups, and dispute resolution Monitor and drive performance against key metrics such as DSO, past‑due balances, and collection effectiveness Ensure timely and accurate cash application and reconciliation
Process Ownership & Optimization Own and continuously improve billing and AR processes to drive scalability and efficiency Identify and implement automation opportunities across systems and workflows Standardize processes across regions, entities, and customer segments
Cross‑functional Partnerships Partner with Deal Desk and RevOps to a seamless transition from deal structure to billing execution Partner with Sales and customer stakeholders to resolve payment delays and escalations Collaborate with Revenue Accounting to ensure alignment with revenue recognition requirements and audit standards
Controls, Compliance & Audit Ensure billing and AR processes are SOX‑compliant and audit‑ready Own execution and documentation of key billing and AR controls Support external audits, including documentation, walkthroughs, and issue resolution Maintain compliance with global tax, invoicing, and regulatory requirements
Team Leadership Lead, mentor, and develop a high‑performing Global Billing Operations team Establish clear goals, priorities, and performance expectations Drive a culture of accountability, continuous improvement, and customer focus
What You’ll Bring 8+ years of experience in billing operations or finance operations, preferably in SaaS or technology 3+ years of people management experience Strong Order to Cash experience Strong experience with NetSuite and Salesforce Deep understanding of billing processes, invoicing structures, and collections workflows Experience operating in a high‑growth, complex deal environment Experience with automation, AI, or process improvement initiatives Strong analytical, problem‑solving, and communication skills
Preferred Qualifications Familiarity with ASC 606 and revenue recognition considerations Experience with marketplace billing (AWS, Azure) and third‑party invoicing tools (e.g., Coupa, Ariba) Exposure to Government portal WAAF, including tax and multi‑entity environments
Salary & Benefits The base salary range for this full‑time position is $92,000‑$137,500. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by state, work location and additional factors, including job‑related skills, experience, and relevant education or training. This position may be eligible for incentive compensation, equity, and medical, dental, vision, life insurance and 401(k). Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process.
Remote work is available.
We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day. If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to our recruiting team at careers@recordedfuture.com.
Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law. Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.
Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.
Recorded Future maintains a drug‑free workplace.
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Sprachkenntnisse
- English
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