Front Desk

divh2Front Desk Representative/h2pWe Empower the Fighting Spirit in You!/ppThe Front Desk Representative is the first line of contact for members and guests. They deliver superior customer service while assisting members with purchases and directing membership inquiries./ppEssential Duties Responsibilities:/ppFront Desk Customer Service:/pulliWarmly greets members and guests as they enter and leave the club./liliAnswers incoming calls in a professional and efficient manner and transfers phone calls promptly and to the right department or individuals./liliChecks in members and verifies membership; signs up members for group fit or ultimate classes./liliRegisters prospective members and directs them to the membership department./liliAddresses members questions or direct them to the appropriate individual for better assistance./liliSells supplements, apparel and other UFC Gym retail items to members. Rings up purchases on the point of sales system and provides accurate change./liliMaintains a professional image and behavior at all times- avoids eating, sitting, reading, internet surfing, using a personal cell phone or other activities which are not work related./liliResponds professionally to requests and inquiries from guests, members, and staff. Provides information to members regarding special club events. Immediately reports or escalates to management any unsafe conditions or emergency situations./li/ulpAdministrative:/pulliKeeps front desk and lobby neat and clean at all times./liliPerforms opening and closing procedures for the front desk, as assigned./liliAttends monthly meetings or other scheduled meetings./liliAssist with inventory or product pricing, as needed./liliCalls all past due members regarding late dues and down payments./li/ulpOrganization Relationships:/ppThe Front Desk Representative reports to the Front Desk Lead and Operations Manager. This position may interact with all levels of management and staff within Corporate and Field offices, in the clubs, and within the Front Desk Representative team./ppRequired Qualifications:/ppKnowledge, skills abilities:/pulliMust be energetic and possess a very friendly, outgoing personality and positive attitude./liliPossess strong interpersonal and communication skills, including telephone etiquette./liliPossess a strong customer service focus./liliUnderstands and follows oral and written instructions./liliAble to multi-task and perform tasks with accuracy and attention to detail./liliMust be a team player and possess a can-do attitude./liliAdhere to meal and rest break periods and must clock in and out for all shift times./li/ulpMinimum certifications/educational level:/pulliHigh school diploma or GED required./liliCurrent Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification./li/ulpMinimum experience:/pulliMust have 6 months customer service experience in health club, retail, hospitality or food service industry./liliExperience with multiple phone lines preferred./liliBasic computer skills./li/ulpPhysical Requirements:/pulliRequired to stand, reach with hands and arms, stoop, kneel, crouch, or crawl./liliOccasionally lift and/or move up to 25 pounds./liliAbility to stand and remain on your feet for a full shift./li/ulpBenefits:/pulliEmployee discounts/liliFree uniforms/liliHealth insurance for eligible employees/liliOpportunity for advancement/liliTraining development/liliBonus based on performance for eligible employees/liliCompetitive salary/liliDental insurance for eligible employees/liliFlexible schedule/liliPaid time off/liliTuition assistance/liliVision insurance for eligible employees/liliWellness resources/li/ulpTrain Different, Live Different, Work Different. At UFC GYM we inspire others to reach their potential in and out of the gym. We are passionate about maximizing potential in our members, our teammates and ourselves. Think big, dont settle and change lives including your own. If you believe in excellence, value a high-performance lifestyle and are passionate about enriching lives through health and fitness, then you belong here./ppUFC GYM is an original. The Original. We are proud to be the global leader in mixed martial arts inspired fitness and conditioning. Forged from the partnership of two powerhouses, the Ultimate Fighting Championship and New Evolution Ventures (NEV), we empower everyone to access the training benefits and programs of elite UFC athletes./ppUFC GYM is more than a brand. We are a community of fitness committed individuals who believe in the power of a team approach. Your success is our success. Join our family and find out!/ppIf you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company, please contact us at (714) 668-0911 or contact@ufcgym.com./ppThis franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee location, and not to UFC Gym./p/div