Inside Sales / Customer Service

Manage customer orders to support production of parts on Davenport multi-spindle screw machines.

Training is provided to further the knowledge of inside sales and customer service specific to company policies and standards as well as other areas of the business.

Essential Functions & Responsibilities:

• Enter incoming orders verifying price, revision level and delivery date
• Manage customer on-line portals to generate and modify orders
• Generate routing sheets for needed part orders
• Manage customer questions and issues including; delivery expedites and recovery plans.
• Manage below safety stock program
• Manage min / max program for high volume parts
• Manage customer revision log
• Manage on time delivery metric for all customers
• Experience with internal audits and familiarity with quality standards including; IATF 16949-2016, ISO 9001-2015 and AS9100D is required.

Minimum Experience: 5 years related inside sales / customer service experience.

Other Requirements:

• Ability to work collaboratively to solve problems relative to area of responsibility.
• Ability to adhere to safety rules, policy and procedures.
• Ability to adhere to employee rules, policy and procedures.

Gates Albert Offers a stable environment, excellent benefits, 401(k) match and career growth.

EOE, including disability/vets