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Team Manager II
remoterocketship
- New York, New York, United States
- New York, New York, United States
Über
Manages a team of service/sales representatives Provides overall direction, corporate vision, and communication to assigned Colleagues in the Contact Center Provides day to day team leadership and work direction to ensure effective operations Monitors calls and assigned team activities to ensure productivity standards are met Participates in the selection, placement, and training of new staff members Develops, assesses, and evaluates Colleague performance Coaches Colleagues to develop a solid knowledge of products and services Resolves escalated Customer issues Leads a team and oversees complex or diverse operations or a functional area Requirements:
Bachelor's degree or progressive work experience 2+ years' related experience Prior leadership experience or progressive responsible Contact Center/Bank experience Ability to coach and mentor others Strong ability to successfully balance competing priorities in a fast-paced environment Strong analytical skills with ability to identify problems and implement solutions Strong communication skills, both verbal and written with ability to successfully influence others Excellent Customer service and computer skills Must be available to work flexible hours determined by the needs of the department which may include weekends, nights, and holidays Cross trained in a variety of queues within USCC preferred Benefits:
Health and well-being benefits Savings and retirement programs Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO) Banking benefits and discounts Career development opportunities Reward and recognition programs
Sprachkenntnisse
- English
Hinweis für Nutzer
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