Customer Success Manager
remoterocketship
- Remote, Oregon, United States
- Remote, Oregon, United States
Über
Own a portfolio of enterprise accounts from onboarding through renewal Build relationships with CISOs, security leaders, and operational teams Serve as the primary post-sale point of contact Lead onboarding in partnership with Sales Engineering Drive fast time to value aligned to customer priorities Ensure smooth transition from POV to production Build and execute success plans tied to business outcomes Drive product adoption across security and engineering teams Track and communicate ROI including reduction in remediation backlog and improved SLAs Own renewals and forecast retention Identify and drive expansion opportunities across assets and modules Partner with Sales on upsell and cross-sell motions Develop executive sponsors and customer champions Drive references, case studies, and advocacy Capture product feedback and influence roadmap Work closely with Sales, Product, and Engineering Manage escalations and ensure high customer satisfaction Bring structured customer insight into GTM and product strategy Requirements:
5+ years in Customer Success, Account Management, or related SaaS role Experience working with enterprise customers Cybersecurity experience strongly preferred Track record of driving retention and expansion Ability to manage complex stakeholders and environments Strong executive communication skills Benefits:
Flexible working arrangements Professional development opportunities
Sprachkenntnisse
- English
Hinweis für Nutzer
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