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Enrollment Sales Supervisor
remoterocketship
- Remote, Oregon, United States
- Remote, Oregon, United States
Über
Lead Data-Driven Enrollment Operations: Use real-time performance dashboards, predictive dialer data, and automated QA reporting to identify gaps and drive rapid improvement — turning data into action before the day is over. Inspire and Develop Top Talent: Deliver high-energy coaching sessions grounded in performance data. Use call analytics, conversion trends, and quality scores to build targeted development plans that actually move the needle. Maximize Enrollment KPIs: Own utilization, dials, contact rate, conversion rate, and quality metrics — and relentlessly drive the team to hit and exceed targets. Know your numbers. Know your team. Win every day. Champion Technology Adoption on the Floor: Set the standard for how the team engages with Nsight’s operational tools — automated workflows, intelligent call routing, workforce management platforms, and QA systems — so every agent operates at their highest potential. Strategic Enrollment Execution: Analyze campaign data, lead pipeline composition, and outbound strategy performance to spot trends early and launch initiatives that lift connection and enrollment rates. Own Escalations: Handle prospective enrollee concerns with urgency, empathy, and precision — protecting the Nsight brand at every touchpoint. Champion Process Excellence: Identify workflow gaps, implement improvements, and streamline operations to optimize speed-to-enroll and elevate the patient experience. Optimize Remote Operations: Manage daily schedules, coverage, and productivity across a fully remote team, ensuring efficiency and accountability through smart use of workforce management tools. Requirements:
5+ years of contact center experience, including 1–2 years in a team lead or supervisory role. Proven success managing remote teams to high-performance outcomes. Experience working in a technology-forward contact center environment — predictive dialers, automated QA, workforce management platforms, or lead scoring systems — strongly preferred. Comfortable working in a fast-moving, data-rich environment where technology drives operational decisions. Bachelor’s degree preferred (or equivalent leadership experience). Healthcare or SaaS industry experience is a strong plus. Benefits:
11 Paid Company Holidays annually Paid Time Off (PTO) Company-provided equipment Medical, Dental, Vision, and supplemental insurance options 401(k) Plan with 3.5% Company Match
Sprachkenntnisse
- English
Hinweis für Nutzer
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