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WE'RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT TROY, MICHIGAN USA! Excis is a global IT support leader globally, driven by innovation and collaboration. We're looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day. Start your journey with Excis and grow with us! What You'll Do: Provide onsite and remote support for Windows and Apple laptops/desktops (iMac) including installations, moves, additions, and changes; Troubleshoot and resolve issues on Windows, macOS, and mobile devices; Support executive/VIP users and perform AV system health checks; Manage hardware refreshes, warranty repairs, equipment redeployment, printer installation, configuration, and break/fix support; Oversee inventory, asset tagging, depot operations, and coordinate equipment shipments, returns, and asset reclaim; Maintain asset management systems and provide weekly inventory/outflow reports; Collaborate with external vendors for hardware repairs and field dispatch; Ensure all service requests and incidents are tracked, resolved timely, and comply with internal standards and policies. What You Need: 35 years of experience in IT support roles with proficiency in Windows 10, macOS, Microsoft Office Suite, imaging and deploying Windows OS, and understanding of basic networking concepts (TCP/IP, Ethernet, Windows Networking); Experience supporting networked printers, AV systems, asset management, and inventory tracking, combined with outstanding customer service and interpersonal communication skills; Strong organizational and multitasking abilities, ability to lift and move equipment up to 50 lbs, valid driver's license, and access to a personal vehicle; Preferred experience in the automotive manufacturing industry, MCP and/or A+ Certifications, and background in help desk or call center environments; Skilled in spreadsheet and reporting tools, strong written documentation and reporting abilities, and experience supporting executive-level users. Why Join Us?: At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Sprachkenntnisse
- English
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