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Über
experience in program management, digital content publishing and management, or experience in a writing or editing role, or equivalent experience. Preferred Qualifications: Experience in content management, technical writing, or a related field, ideally in gaming or a similarly fast-paced consumer environment Proven experience owning and managing a help center or support content platform at scale Strong writing and editing skills with a clear, concise, player-friendly voice Solid understanding of SEO fundamentals, content discoverability, and help site best practices Experience working cross-functionally with Support, Product, and Release teams Familiarity with help center platforms such as Zendesk Guide or similar CMS tools Comfortable working independently in a contract capacity, managing priorities and deadlines with minimal oversight Familiarity with localization workflows is a plus Familiarity with AI-assisted support tools such as virtual assistants or chatbots, and an understanding of how structured help content feeds and improves those experiences, is a plus. What is the ideal background of a candidate for this role They've spent their career at the intersection of content and player experience, and they know what good help content looks like because they've built it. They've owned a help center or support content platform before, ideally in gaming or another fast-paced consumer environment, and they understand the operational reality of keeping content accurate and current across in line with a changing release schedule. They're as comfortable in a CMS as they are in a cross-functional meeting, and they know how to work with Support, Product, and Release teams to get the right information published at the right time. They think in systems, not just pages, and they've got the audits, taxonomies, and governance frameworks to prove it. Familiarity with SEO best practices, content performance metrics, and AI-assisted support tools is a plus, but above all, they care deeply about the player on the other side of the screen and the role clarity plays in their experience. Top 3 Must-Have HARD Skills Hands-on ownership of a help center or support content platform, including writing, publishing, maintaining, and auditing content at scale. Building and managing taxonomies, metadata standards, review workflows, and content structures that support discoverability and consistency across a large content library. Applying SEO fundamentals and web analytics to optimize content structure, track performance metrics like deflection and engagement, and translate data into actionable improvements. Salary Range:
$1,04,000 - 1,07,000 Annually -Factors that may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertain to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] Want to change the world? Let us know. Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!
Sprachkenntnisse
- English
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