Front Counter Sales

Front Counter Sales is responsible for providing best-in-class service to walk-in customers and visitors to the nursery. This role serves as the primary point of contact at the sales counter and supports customers with placing orders, picking up will-call orders, and navigating the nursery.

Successful Front Counter Sales employees use strong customer service skills, plant knowledge, and attention to detail to assist customers, answer questions, and ensure a positive customer experience. This role works closely with the Sales team, Yard staff, and other departments to support efficient order processing and customer service.

Essential Functions

• Greet customers at the sales counter in a friendly and professional manner.
• Welcome new customers and introduce them to the nursery and company services.
• Process walk-in sales transactions using the company's Point of Sale and inventory systems.
• Answer incoming customer phone calls and assist with questions or order inquiries.
• Assist customers with checking in and checking out for will-call orders placed in advance.
• Provide plant location information and assist customers in navigating the nursery.
• Instruct customers on proper procedures for hand-selecting plants and tagging plant material in the yard.
• Communicate with yard staff to facilitate order pulling, customer assistance, and plant availability.
• Answer questions regarding plant availability, specifications, and product information.
• Demonstrate knowledge of nursery inventory, product performance, and product offerings.
• Assist the sales team with preparing estimates and supporting customer inquiries when needed.
• Determine wholesale versus non-wholesale customers according to company guidelines.

Additional Responsibilities

• Assist with company initiatives including physical inventories, sales meetings, and marketing activities.
• Support company participation in industry trade events when needed.
• Interact professionally with office staff, field staff, and customers.
• Perform other duties as assigned to support overall business operations.

Experience & Other Requirements

Required

• Sales or customer service experience.
• Ability to communicate effectively with customers and coworkers.
• Strong attention to detail and problem-solving ability.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Professionalism, reliability, and strong work ethic.
• Basic computer skills including Microsoft Office and business software systems.

Preferred

• Experience working in a nursery, landscape, or related industry.
• Knowledge of plants and nursery products.
• Experience using point-of-sale systems or inventory management software.

Work Environment & Physical Requirements

This is an in-office position based at the nursery sales counter. Remote work is not available for this role.

Work conditions include both office-based work and regular interaction within nursery yard areas where outdoor weather conditions and uneven ground surfaces may be present.

Physical requirements include:

• Sitting or standing for extended periods while assisting customers and working at the sales counter.
• Frequent use of hands and fingers for typing, 10-key entry, and computer work.
• Occasional walking through nursery yard areas to assist customers.
• Lifting up to 20 lbs. approximately 20% of the time.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

M-F 7am-4pm, rotating Saturday schedule