Welcome Host NYC

Cartier is hiring for a Welcome Host NYC Position in Midtown, New York City. Base pay starts at $20/hr.

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Mtiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison's heritage by pushing the boundaries of creativity.

Welcoming clients: - Ensure the clients are provided a gracious and luxurious experience throughout their visit. - Greet clients, determine nature of business, and announce clients to appropriate personnel or department. - Efficiently respond to customer regarding services, lead times, pricing and follow-up as appropriate. - Efficiently manage all department traffic and communicate wait times to clients and key boutique staff - Escalate issues to the appropriate boutique staff or management - Graciously answer incoming telephone calls and direct as needed to the appropriate personnel or department - Manage clients appointments - Assist clients with as needed service registration and processing of repairs - Thank clients as they leave Operations: - Daily set up and break down of boutique for opening/closing - Assist with Boutique projects as needed (inventory, organization, restocking of supplies, etc...). - Liaise with other departments including Richemont IT Service Center, Workshops and Call Centre to ensure client expectations are appropriately managed. - Compile and analyse client's statistics to determine trend and productivity. - Run and sort daily anomaly report for department to ensure timely follow up on all registered services - Perform clerical or admin duties as require Knowledge and compliance: - Develop basic knowledge of brand and products to convey Cartier heritage and values - Develop deep understanding of Cartier Service Policies - Understand and comply with Cartier security and operational procedures (i.e. product handling, inventory control, etc.) Brand Ambassador: - Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador

• High school diploma or equivalent
• Additional language skills (Mandarin, Portuguese, Russian) are a plus
• Previous experience in luxury retail or hospitality is a plus (client facing)
• Available to work weekends.
• Ability to work in a fast-paced retail store environment
• Computer proficiency (SAP, MS suite) Personal Skills:
• Ability to project an approachable and professional image in personal appearance, manner, and demeanor
• Strong understanding of client service needs and client priorities
• Ability to resolve issues promptly and efficiently
• Ability to perform under pressure and prioritize issues for optimal results.
• Excellent communication and analytical skills are needed with an emphasis on details and organization.