Online Sales Counselor

Our mission is to enhance, inspire and grow. We enhance the lives of people by creating inspiring living environments. With over 30 years of experience, we're no strangers to the homebuilding industry. We are a multi-disciplinary development company with divisions in Northern California, Central California, Southern California, Colorado, and Washington! Since our beginning, we have always strived to set ourselves apart from other builders. We do this by looking ahead. We make sure that the products we are providing are the best for our homebuyers; that they fit into life today and in the future; that the surroundings are inviting and purposeful. When we Trumark our homes, it is because they reach every one of these criteria.

We are seeking an Inside Sales Associate to manage our online sales and marketing initiatives. This position responds to, qualifies, and manages leads and customer requests for new homes, and reports directly to our Online Sales Senior Manager. If you're a committed sales professional, we can offer you:

• An extensive training and mentoring program with some of America's best new home sales coaches.
• Exceptional compensation and incentives
• Salary, commission, and benefits
• Remote/partially remote

Key Responsibilities:

• You MUST be a superstar on the phone, a wizard with email communication, and extremely comfortable using computer programs.
• Respond to all email and phone leads immediately.
• Qualify the leads based on needs.
• Provide consistent follow-up to online prospects with the goal of setting an appointment with the Onsite Sales Agent.
• Provide information and marketing material to prospects.
• Respond to the sales line and voicemail for leads.
• Work with the prospect to determine the best community and floor plan.
• Utilize lead-management software.
• Actively initiate and execute targeted outreach campaigns to engage and convert interest list customers.
• Create and deliver ongoing email campaigns.
• Track and report on lead activity and sales conversion ratios.
• Maintain website content.
• Monitor third-party websites and online advertising.
• Continually research the competition and their online activities.
• Additional responsibilities as needed.

Qualifications:

• Two years of customer service experience.
• Previous new home sales experience not required but Real Estate license preferred.
• Customer focused and personable.
• Proven email and phone communication skills.
• Sales contact management database experience.
• Solid organizational, planning and managing skills.
• Maintain focus while working in an unstructured environment with nominal supervision.
• Ability to multi-task and manage time well.
• Must be able to learn and follow proven sales process.

EEO Statement At Trumark Homes, we are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in employment decisions, including recruiting, hiring, compensation, promotion, benefits, disciplines, termination, job assignments, or training. Statement to Outside Staffing Agencies Trumark Companies ("Trumark") does not accept unsolicited resumes from recruiters, agencies, or any source other than directly from the candidate. Trumark will NOT pay any fees for placements resulting from unsolicited submissions. Trumark's recruiting department handles all recruiting/hiring processes please do NOT contact other Trumark employees (including the hiring manager) directly to present candidates or to engage them for recruiting/staffing services. Only Trumark's recruiting department is authorized to engage in recruiting and staffing services; any unsolicited submissions or engagements by recruiters, agencies, or any other source will be deemed to have been made free of any charges, fees, or obligations.