Assistant Home Shopping Manager

The Assistant D.U.G Manager supports the D.U.G Manager in overseeing daily online fulfillment operations, team supervision, customer service execution, and order accuracy. This role helps ensure efficient order picking, staging, and delivery while maintaining high standards for productivity, safety, and customer satisfaction.

Key Responsibilities

• Assist with daily D.U.G operations, including order picking, staging, dispensing, and delivery accuracy
• Support supervision, training, and development of D.U.G associates on processes, productivity standards, and customer service expectations
• Ensure online orders are fulfilled accurately, on time, and in accordance with company procedures
• Help manage labor, workload distribution, and task prioritization throughout the day
• Monitor order quality, substitutions, and customer satisfaction metrics
• Support execution of safety procedures, including parking lot, curbside, and equipment safety
• Assist with inventory accuracy, item availability, and communication with store departments
• Respond to customer inquiries, concerns, and service issues in a professional manner
• Communicate department conditions, performance results, and opportunities to store leadership
• Help maintain clean, organized staging areas, coolers, freezers, and workspaces
• Support new initiatives, technology updates, and process improvements for online fulfillment
• Uphold company standards for service, productivity, safety, and loss prevention

Qualifications

• Previous retail, grocery, or e?commerce fulfillment experience preferred
• Prior leadership, lead, or supervisory experience a plus
• Strong organizational, multitasking, and time management skills
• Ability to work in a fast?paced, deadline?driven environment
• Strong communication and customer service skills
• Ability to lift up to 50 pounds and work in refrigerated and frozen environments
• Flexibility to work varying shifts, including mornings, evenings, weekends, and holidays

Core Competencies

• Operational execution
• Customer service excellence
• Team leadership and accountability
• Accuracy and attention to detail
• Safety and compliance focus

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table.