Senior Service Technician

***$2,500 Welcome Bonus paid after 3 months of employment***

***Competitive salary in line with the market***

Job Description:

The incumbent is mainly responsible for the technical support of our customers.

Specific Responsibilities:

• Reply to emails and telephone calls related to field problems or requests for technical information about our products
• Diagnose problems, guide the customer and solve problems
• Communicate internally and externally to ensure a thorough follow up of the problem resolution process
• Write diagnostic reports
• Identify and document repetitive or major issues
• Support the Sales department in answering technical queries
• Manage and maintain the training room in order
• Prepare training documentation
• Train staff and customers on our products
• Test new products before production release
• Verify and manage technical bulletins
• Apply RMA and quality assurance procedures
• All other related tasks

Qualifications:

• DSC in Electronics Engineering or Electrical Engineering Technology
• Fluent in French and English (bilingualism required). English fluency is required to communicate with our international customers and suppliers
• Flexible in task management
• Customer-oriented and attentive to customer needs
• Strong analytical and synthesis skills
• Available to travel outside Canada

Experience:

• 5 to 10 years experience in technical service role or equivalent
• Knowledge of high voltage and high frequency an asset