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Information Technology Generalist 2
Commonwealth of Pennsylvania
- United States
- United States
Über
$67,736.00 - $102,905.00 Annually Location
Dauphin County, PA Job Type
Civil Service Permanent Full-Time Job Number
CS-2026-47810-01542 Department
Executive Offices Division
EX OA EBR ITDC Serv Mgmt Div Opening Date
05/01/2026 Closing Date
5/14/2026 11:59 PM Eastern Job Code
01542 Position Number
00040072 Union
AFSCME Bargaining Unit
A4 Pay Group
ST08 Bureau / Division Code
00812320 Bureau / Division
Employment Banking and Revenue IT Delivery Center - Service Management Division Worksite Address
651 Boas Street City
Harrisburg, Pennsylvania Zip Code
17121 Contact Name
Abbie Moist Contact Email
abmoist@pa.gov THE POSITION
Become an Information Technology Generalist 2 with the Office of Information Technology and play a key role in supporting the Employment, Banking and Revenue Delivery Center (EBR DC) and its agencies and program areas. With our service management team, you will help maintain strong and dependable technology services that keep essential programs running for Labor & Industry, Revenue, State, and other departments with similar missions. This position relies and builds on your technical knowledge while working with a team focused on quality and improvement. Apply now and provide IT support and solutions with us! DESCRIPTION OF WORK
In this role, you will perform a variety of advanced technical IT support tasks and be responsible for ensuring Information Technology Infrastructure Library (ITIL) best practices are used to deliver high quality services. Work focuses on asset and configuration management; tracking, evaluating, and managing software licenses and usage; and system data accuracy. This includes serving as the liaison for functionality within the Information Technology Service Management (ITSM) toolset (ServiceNow) in support of ITSM processes and providing customer service for EBR DC. As a Information Technology Generalist 2, you will perform the following duties: Asset Oversight:
Manage lifecycle planning and documentation for hardware, software, and service catalog components Software Tracking:
Monitor software licenses and usage to support compliance and reduce unnecessary costs Data Accuracy:
Maintain configuration data and support improvements to asset and configuration management Process Support:
Assist with testing, documenting, and improving discovery, integration, reconciliation, and auditing processes Reporting Work:
Develop reports and metrics to support forecasting for contracts, equipment, and software use and budgets Customer Guidance:
Help design and administer trainings and other presentations for technical and nontechnical staff Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: Full-time employment Work hours are 7:00 AM to 3:00 PM, Monday - Friday, with a 30-minute lunch. Telework:
You may have the opportunity to work from home (telework) part-time. This position currently reports to the office on Monday and Tuesday each week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview. Salary: In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS Minimum Experience and Training Requirements: One year as an Information Technology Generalist 1, Applications Developer 1, or Network Specialist 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);
or Four years of information technology experience that includes one year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, or other information technology support/administration services;
or Two years of information technology experience that includes one year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field;
or A bachelor's degree in any information technology field;
or An equivalent combination of experience and training. Applicants will be considered to have met the educational requirements once they are within three months of graduating with a qualifying degree. Other Requirements: You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. You must be able to perform essential job functions. Commonwealth employees who wish to use their seniority rights
must
apply to the internal posting for their seniority rights to be considered. How Required
Preferred
Job Industries
Other
Sprachkenntnisse
- English
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