Relationship Management Manager – Employer Servicesremoterocketship • Remote, Oregon, United States
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Relationship Management Manager – Employer Services
remoterocketship
- Remote, Oregon, United States
- Remote, Oregon, United States
Über
Build and maintain positive relationships with clients Drive business growth and lead a team of Relationship Managers Involve in strategic planning, customer service, and sales management Enhance profitability and customer satisfaction Manage revenue performance across assigned accounts Forecasting, renewals, retention trends, and growth opportunities Leverage VOC, client feedback, and service metrics to improve customer satisfaction Establish and drive accountability for team KPIs, objectives, and performance outcomes Lead, coach, and develop Relationship Managers through performance management, mentoring, and capability building Present business reviews, revenue performance, VOC insights, and strategic recommendations to clients and senior leaders Maintain awareness of market conditions, trends, and industry developments to guide strategy Requirements:
Bachelor's degree or equivalent experience 3+ years of experience in sales/account management leadership Experience leading client-facing teams Managing revenue retention and growth Delivering high renewal rates and customer satisfaction Financial knowledge, including experience managing revenue performance, renewal health, and retention outcomes Experience using VOC insights to identify innovation opportunities and improve client experience Knowledge of Employer Services, including Verifications, Unemployment, Employer Tax Services, WOTC, Onboarding, I9, Paperless Pay, W2, and ACA Proficiency with CRM platforms, reporting tools, and sales/account management systems Customer-focused with experience building trusted relationships with clients and internal partners Benefits:
Great compensation package and bonus plan Core benefits including full medical, dental, vision, and matching 401K Fully remote environment Flexible time off including volunteer time off, vacation, sick and 12-paid holidays DEI, work/life balance, development, authenticity, collaboration, wellness, reward and recognition, volunteering programs
Sprachkenntnisse
- English
Hinweis für Nutzer
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