Customer Service Specialist
remoterocketship
- Birmingham, Alabama, United States
- Birmingham, Alabama, United States
Über
Handle Customer Service Tasks: Payments, due dates, payoffs, and account updates. Process ACH Requests and provide payoff quotes Perform soft collections:
(1-45 days past due) and set up repayment plans Use Skip Tracing tools
to locate and update customer information Metrics for Success: Quality:
90% + customer interaction score Adherence:
92% + to scheduled shifts and breaks Efficiency:
Average handle time under 400 seconds Requirements:
High School Diploma or GED Experience in a High-Volume Contact Center:
At least one (1) year of experience in a high-volume call center State Licensing Covered:
We handle and fully cover all required collections licensing across multiple states – no cost to you. Benefits:
Stable Pay:
Hourly rate with no sales quotas. ($20/hr + extra for late shifts and Saturdays.) Paid Training: Get set up for success from day one Generous PTO and Paid Holidays Education Support: Tuition reimbursement available Day-One Benefits: Health, dental, and vision coverage start immediately Career Growth: Strong focus on internal promotions
Sprachkenntnisse
- English
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