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Customer Service Associate
remoterocketship
- Lawrence, Kansas, United States
- Lawrence, Kansas, United States
Über
Responds to inbound telephone inquiries in a Claims Contact Center Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties Provide customers with an explanation of the claim process May authorize services such as road side assistance and rental cars Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims Ensures all customer interactions are clearly and accurately documented in the claim file Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks Requirements:
Strong verbal communication and active listening skills Proficient in both written and spoken English Assumes personal accountability for actions and outcomes Possesses flexibility to work in a fast paced, dynamic environment Strong technical aptitude, including the ability to navigate multiple systems, computer screens, and communication platforms simultaneously Ability to troubleshoot connectivity issues, if needed Typing speed of at least 30 WPM with 90% accuracy Customer service experience is highly preferred High School Diploma or equivalent required Benefits:
Competitive salary commensurate with experience, qualifications and location Bonus Opportunity (based on Company and Individual Performance) 401(k) Medical Dental Vision Health Savings and Flexible Spending Accounts Life Insurance Paid Time Off Paid Parental Leave Tuition Assistance
Sprachkenntnisse
- English
Hinweis für Nutzer
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