Advanced Application Platform Support Specialistremoterocketship • Remote, Oregon, United States
Advanced Application Platform Support Specialist
remoterocketship
- Remote, Oregon, United States
- Remote, Oregon, United States
Über
Provide technical support for external technical and non-technical users of the Viz app and its infrastructure, supporting on-premises and cloud-based virtual machines and networks. Collaborate with customer IT teams and internal Viz.ai customer-facing and technical teams to troubleshoot and resolve issues. Monitor/support 24×7×365 hosted Linux VMs and AWS cloud integrations; interpret Grafana alerts and resolve or escalate with hospital IT teams. Communicate with Viz.ai Product team regarding product update suggestions / feature additions based on customer feedback. Triage a wide range of issues across hardware, software, network connectivity, clinical applications, desktops, laptops, mobile devices, and peripherals. Utilize internal tools (Jenkins/Grafana/AWS configs) to resolve DICOM, PACS, TCP/IP routing, algorithm performance, and Viz software issues. Analyze Coralogix logs for system performance/data processing. Create/maintain documentation in ticket management system (SFDC), Knowledge Base articles, and troubleshooting guides. Requirements:
2+ years experience providing enthusiastic and empathetic software as a service (SaaS) technical support and customer service to external customers Excellent communication skills (phone, email, chat, and documentation) with a track record of continuous improvement Hands-on experience with local and cloud networking, Amazon Web Services (AWS), virtualization, and iOS/Android mobile applications Linux system administration experience is preferred Healthcare interface/integration and medical imaging (DICOM) experience is a plus Experience supporting FDA-regulated software as a medical device (SaMD) is a plus You treat AI as a core part of your workflow, using tools like ChatGPT to enhance productivity and output. Benefits:
Medical, Dental, and Vision insurance 401(k) Generous vacation Additional benefits
Sprachkenntnisse
- English
Hinweis für Nutzer
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