Customer Experience Manager
remoterocketship
- Remote, Oregon, United States
- Remote, Oregon, United States
Über
Lead and manage the service relationship and strategy for assigned customers, ensuring the delivery of high-quality service experiences and customer satisfaction. Support execution of the annual customer account plan for all assigned customers. Work collaboratively with the consulting delivery team to support the creation and development of key consulting deliverables. Lead customer open enrollment presentations. Work collaboratively with other members of the consulting delivery team to support the development and implementation of strategic initiatives. Stay updated on industry trends, best practices and regulatory changes, and support education and enablement of customers regarding these developments. Collaborate with cross-functional teams, including but not limited to sales, data operations, and product, to identify and support business development and operational improvement opportunities. Maintain strong relationships with all customers, strategic partners, and internal Bennie collaborators. Other duties as assigned. Requirements:
3 years of benefit account management experience supporting a benefit consulting team with demonstrated success in supporting a complex book of business. Requires knowledge in benefits and renewal workflow management to effectively service a large client portfolio. Life & Health Producer’s License. Working knowledge of MS excel, Word, and PowerPoint. Benefits:
Flexible Time Off: We have a flexible vacation policy and offer paid company holidays Remote-first environment: Bennie is 100% remote (must be based in the US) Health Benefits that include: Medical/Dental/Vision, HSA & FSA, HRA, Life, Disability, & Employee Assistance Program Wellness Benefits that include: Headspace, Wellhub, Rocket Lawyer, One Medical Membership, Kindbody, Financial education with Betterment Stock Options: All full-time employees are granted stock options Remote Work Stipend: A $1,000 WFH Stipend Paid Parental & Bonding Leave Employee Referral Bonus Program
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klick auf „Jetzt Bewerben”, um deine Bewerbung direkt auf deren Website einzureichen.