Client Success Manager
remoterocketship
- Remote, Oregon, United States
- Remote, Oregon, United States
Über
Providing overall, strategic oversight of the client experience Building and maintaining strong relationships with key client stakeholders Building and maintaining strong relationships with clients’ advisors Leading the recurring client performance reporting and analysis Providing guidance to clients to optimize the partnership with Quantum Health – e.g. driving member engagement, integrating with other vendor partners, etc. Managing the financial relationship with clients, negotiating contract renewals Reinforcing the Quantum story and value to both the client and the members to ensure client satisfaction and retention of membership and growth of revenue Acting as the primary client liaison within Quantum Health’s operations Working with the dedicated implementation team as needed to successfully onboard new clients Resolving escalated operations issues Managing operational deliverables, based on client needs, to ensure client and Quantum success Requirements:
Bachelor's degree in business or equivalent experience 2 – 5+ years' related industry experience in consulting, sales, or other applicable area Strong verbal and written communication skills Strong in-person presentation skills Proficient PC skills, including MS Office Suite Experience with CRM software, Salesforce experience preferred Experience with creating and maintaining: Account Plans, Health Score Updates, General Account Status and overall management in CRM software Travel required as needed – cyclical depending on client needs Strong administrative/technical skills A high degree of personal accountability and trustworthiness Commitment to working within Quantum Health’s policies, values and ethics, and to protecting sensitive data Benefits:
Health, vision and dental insurance Life insurance Legal and identity protection Adoption assistance Employee Assistance Program (EAP) Teladoc services 401(k) plan with up to 4% employer match and full vesting on day one Paid Time Off (PTO) 7 paid holidays Parental leave Volunteer days Paid sabbaticals Tuition reimbursement up to $5,250 annually Certification/continuing education reimbursement Discounted higher education partnerships Paid trainings and leadership development A modern workplace with a casual dress code Open floor plans Full-service dining Free snacks and drinks Complimentary 24/7 fitness center with group classes Outdoor walking paths Game room Notary and dry-cleaning services
Sprachkenntnisse
- English
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