Sales Engineer, SMB
remoterocketship
- Remote, Oregon, United States
- Remote, Oregon, United States
Über
Lead discussions and product demonstrations to showcase capabilities; address customer challenges, respond to questions, and handle objections. Craft technical content to guide customers in implementing specific use cases or extending our solution. Collaborate with account teams to understand customer requirements and translate them to Socket capabilities, emphasizing business value. Support Proof of Concepts (POCs) that align with customer requirements; provide technical expertise, troubleshooting, and guidance throughout the evaluation process. Provide guidance on integrating solutions into the customer's existing infrastructure. Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing, and Sales. Collaborate with Customer Success to drive post-sales revenue, ensure retention, and contribute to growth. Execute cross-functional projects involving teams such as Engineering, Sales, and Marketing. Requirements:
Prior technical experience in roles like Software Development, TAM, Solutions Architect, Product Support, etc Hands-on experience working in customer facing roles. Ability to multitask and efficiently handle multiple competing priorities, delegating when necessary while being highly organized, detail oriented, and demonstrating excellent time management skills. Empathetic mindset for the customer and a commitment to delving deep into the challenges they present or experience. Ability to work cross-functionally and contribute directly to Sales, Product and Engineering teams. Ability and desire to learn new tools and technologies. Familiarity with web APIs, SDKs, and other technical frameworks is a plus. Must be able to read/write basic scripts in languages Python, JS, or Golang. Knowledge of common source control managers such as gitlab or bitbucket. Benefits:
Market competitive salary bands Meaningful equity program Comprehensive health benefits for you and your family Flexible time-off, holidays, and winter shutdown to rest & recharge Paid parental leave Remote-first, with quarterly team off-sites
Sprachkenntnisse
- English
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