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Über
Acting as the primary bridge between Support and Engineering Analyze L2 tickets and technical issues to ensure they are fully qualified, documented, and reproducible Performing functional QA to ensure that features work technically and align with the original project scope and business requirements Conducting deep-dive data analysis to identify patterns or anomalies in product behavior Translating complex technical concepts, data structures, or website behaviors into clear, actionable insights Understanding, qualifying, and triaging upcoming bugs Remaining the Subject Matter Expert for your respective products Identifying opportunities to work on data analysis projects and AI initiatives Providing training materials to the Customer Support Manager Requirements:
Bachelor's degree in Computer Science, Business Technology Management (BTM), Information Systems, Statistics, or a related technical field A Master’s degree or relevant technical certifications are a plus Demonstrated experience as a Product Analyst, Technical Data Analyst, or similar role Proven track record of triaging complex technical issues and ensuring product quality through rigorous QA and data validation Experience with multiple data formats (CSV, JSON, XML) and an understanding of website structures Proficiency in SQL, Python, R, or other programming languages for data manipulation, analysis, and visualization Comfortable using Browser Developer Tools to investigate website behavior and data payloads Strong analytical and problem-solving skills Excellent verbal and written communication and presentation skills Exceptional attention to detail; able to manage multiple technical investigations and QA cycles simultaneously A strong cross-functional collaborator with excellent interpersonal skills Benefits:
Medical, Dental & Vision Healthcare Plans New Hire Stipend for Home Office Set-Up Generous PTO Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot wurde von einem unserer Partner veröffentlicht. Sie können das Originalangebot einsehen hier.