Multi-Line Representative - State Farm Agent Team Member

At Nick Romo State Farm, customers rely on us for more than a policythey rely on us for guidance. As a Multiline Representative, you'll be the person who understands the full picture of a customer's needs and helps connect the dots across multiple lines of coverage. This role is ideal for someone who enjoys variety, thrives on problem-solving, and wants to build a career by becoming knowledgeable across auto, home, life, and health productswithout being boxed into one lane.

This role is a strong fit if you:

• Stay calm and solution-focused when customers are dealing with unexpected situations
• Enjoy learning and explaining how different types of coverage work together
• Build trust through clear communication and follow-through
• Prefer consultative conversations over scripted sales pitches
• Are motivated by growth, skill-building, and becoming a subject-matter resource

What you'll do day to day:

• Serve as a primary point of contact for customers with questions across multiple product lines
• Review accounts to ensure coverage is aligned as customers' needs change
• Identify gaps or opportunities where additional protection may be beneficial
• Support policy changes, renewals, billing questions, and claims follow-up
• Document activity accurately to ensure continuity and compliance
• Participate in office initiatives that improve customer experience and retention

What you bring to the team:

• Strong communication skills and the ability to explain complex topics simply
• Curiosity and willingness to learn multiple insurance products
• Organization, attention to detail, and follow-through
• Comfort managing multiple types of customer requests in a fast-paced environment
• Previous insurance, customer service, or sales experience preferred
• Property & Casualty and Life & Health licenses (or willingness to obtain with agency support)

Why this role stands apart at Nick Romo State Farm:

• Exposure to multiple lines, not just one product or function
• A path to becoming a trusted advisor rather than a transactional rep
• Paid licensing and ongoing training
• Competitive compensation with performance incentives
• A collaborative, team-first office culture

If you want a role that builds deep insurance knowledge while making a real impact for customers, apply today to join Nick Romo State Farm. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. We are an equal opportunity employer and value diverse perspectives. Compensation: $50,000.00 - $70,000.00 per year

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, and Renters Insurance.
• Our office is located in Downtown Ithaca, NY.
• Additional languages spoken: Spanish

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.