Key Accounts Executive

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

The Key Accounts Executive is responsible for driving sales growth by expanding relationships with existing customers and identifying cross-sell and upsell opportunities within key account locations. Managing portfolios with potential revenues ranging from $25K to $250K, the role emphasizes exceptional account management, collaboration, and execution of strategic sales strategies to acquire, develop, and retain clients in designated territories. Responsibilities include expanding sales through new account acquisition, deepening product penetration with a focus on VMI accounts, and delivering on-site service and comprehensive account management to maximize customer retention and sustainable growth.

Duties and responsibilities include building and strengthening relationships with customers at both functional and executive levels to ensure retention, satisfaction, and alignment with current and future needs. Developing and executing strategies to deepen penetration within accounts, expand revenue opportunities, and achieve sales and retention targets. Serving as a trusted advisor by delivering tailored, value-driven solutions that address customer priorities. Leading the implementation of major company programs and initiatives within assigned accounts. Processing orders, scanning and verifying incoming shipments, stocking inventory, and managing returns to ensure accuracy and smooth daily operations. Leveraging CRM and account management systems to track sales activity, analyze trends, and ensure accurate forecasting and reporting. Partnering with internal teams to deliver operational excellence and exceed customer expectations through strong service orientation and follow-up. Driving the setup and optimization of vending and VMI services at new or existing account locations. Collaborating with sales management to design competitive pricing strategies for non-contract customers. Monitoring market trends, competitors, and emerging technologies to provide customers with forward-looking solutions. Preparing and submitting timely, accurate sales reports that ensure alignment with management expectations. Securing and submitting customer orders for processing utilizing ordering technology. Contributing to a culture of collaboration, innovation, and accountability that reflects company values. Participating in cross-functional projects and initiatives to support broader organizational goals.

Qualifications include a high school diploma or GED required; 24 year college degree preferred. 23 years of outside direct sales/service experience preferred but not required. Industry experience (e.g., fasteners, chemicals, industrial maintenance supplies, electrical, food processing, manufacturing) preferred. Strong technical aptitude with ability to read and analyze technical materials. Demonstrated ability to resolve problems, develop action plans, and drive results. Excellent communication, presentation, listening, and relationship-building skills. Proficient in MS Word, Excel, PowerPoint, and email; able to adapt to PC-based order systems and handheld scanning devices. Strong organizational, time management, and basic math skills. High degree of integrity and ability to build long-term customer relationships. Reliable transportation, valid drivers license, and insurance as required by state law. Ability to work from a home office with personal computer and internet access.